Top 20 Popular Live Chat Software for your Website

Reading time: 61 minutes02.02.2022
Top 20 Popular Live Chat Software for your Website

Live chat on the website is the best option for your customer support and effective sales increase. But with such a variety of platforms, how can you choose the one that suits your needs and fits your budget? In this article, we’ll give a brief review of the 20 most popular live chat software and help you make the best choice for your business.

This article presents the lineup of the best online chat software for almost any kind of website. If you need a more in-depth look into how they work and how to choose the best web chat software tailored to your particular requirements, read these articles:

Comparative matrix for top-7 live chats

PlatformPricePricing basisTrialChatbotMobile versionFile sharingСustomizationPros
Dashlyfrom $0 to $109Number of unique visitors7 days++++Unlimited chats and the number of agents, the ability to edit messages, Facebook, Instagram, WhatsApp, Viber, Slack, Zoom, email, etc. integrations
Intercomfrom $39 to $999Number of agents and contacts14 days++++Rich functions and integrations number
Olarkfrom $0 to $19Number of agents14 days++++Simple and intuitive
interface
Kayakofrom $15 to $60Number of agents14 days++++The corporate platform for customer support
Driftfrom $0 to $1 500Number of agents++++Video chat
Tidiofrom $0 to $46Number of visitors, number of agents7 days+++Messages preview
Crispfrom 0 to $95Number of agents7 days++++Co-browsing, opportunity to assign an agent to a conversation
Wanna more? We’ve made the full comparison of 19 live chats, their advanced features, integrations, and pricing details in a free spreadsheet.

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Wanna more? We’ve made the full comparison of 19 live chats, their advanced features, integrations, and pricing details in a free spreadsheet.

Our methods of research

How did we analyze and compare chatting softwares? Our review process was divided into several steps:

  1. We downloaded and analyzed platforms in real-case scenarios.
  2. We compared features, pricing and the quality of customer support.
  3. We read existing customer reviews. 
  4. We analyzed comparison articles to see how live chats perform once against another. 

Attention to Point 1: To save time for your sales and marketing teams, we downloaded each app and checked all the features manually. On top of that, we got more information about their functionality by reading users’ reviews on g2, Capterra, Google Play and Play Store. 

The best value for price tools

While choosing the best live chat application for a website, you should keep in mind what you need this solution for. The list of features differs a bit for sales and support teams:

 Must-have features for support

👉 Mobile SDK to provide support on the go. 
👉 Chat routing to prioritize and route incoming chats to the right agents.
👉 Video/audio calls.
👉 One inbox integrated with socials, messengers, and email to support clients in the channel they prefer.
👉 Knowledge base, FAQ chatbot, and saved
replies to save time.
👉 Website visitor’s tracking and chat history
to be in the context of the client issue.
👉  Chat ratings to collect visitors’ feedback.
👉 Analytics to know the agent’s workload.

Must-have features for sales

👉 Socials and messengers integrations for visitors to start the conversation on your website and continue wherever they want.
👉 Chatbot to qualify leads.
👉 Triggered live chat messages to engage them in the conversation.
👉  Forms to collect visitors’ data.
👉 CRM integrations to manage and store leads.
👉 Website visitors tracking to know which products they are most interested in and which offer works better.
👉  Lead scoring to determine the worthiness of leads.

Now let’s take a look at the list of the best live chat software that offer all necessary basic tools for client support and sales. And all these live chat tools can be obtained for an affordable price.

Dashly

best live chat software

Dashly is a conversational marketing platform with tools for support optimization and sales increase with the same website traffic. With Dashly, your team can focus on an in-time conversation across the entire customer journey.

For whom:

Due to unlimited seats, Dashly suits any size team in SaaS, EdTech, agencies, and consulting. We also recommend use a live chat for your online store.

Dashly live chat features:

  • chat analytics;
  • live chat widget;
  • proactive chat invitation;
  • mobile live chat;
  • in app live chat;
  • integrations with CRMs, email, messengers (WhatsApp, Viber, Telegram, etc.) and social media (Instagram, Facebook);
  • one inbox to manage all the communication in one place;
  • triggered live chat messages;
  • automated replies;
  • saved replies;
  • channels, tags, and automated conversation distribution;
  • agent ratings and conversation analytics to keep track of key live chat metrics;
  • conversation allocation;
  • chat history;
  • lead cards;
  • notes in the conversation history for your team to be on the same page;
  • live chat search and filters;
  • notifications for your agents;
  • sending files;
  • hotkeys;
  • dark theme;
  • audio/video calls using the integration with Zoom;
  • live chat apps for web, WordPress, iPhone, Android, and Windows.
  • access and team roles’ management.

To empower live chat software and deliver ultimate user experience, Dashly offers:

How LeadGen App grew sales by 30%
and improved support with Leadbot

You don’t need a developer to install Dashly live chat software to your website

To install the widget to your website, copy the live chat script and paste it into the website code with one click. Setting up live chat software for a website takes a couple of minutes. It doesn’t require a developer. You can also connect the platform to your CMS or use Google Tag Manager.

You may install Dashly’s live chat in a couple of minutes without a developer.
You may install Dashly’s chat software in a couple of minutes without a developer.

Pricing for Dashly live chat software: from $39 per month

The price depends on the number of unique users on your website. Any plan includes lead generation, sales automation, and customer support tools. What’s charged on top of that: email builder, conversation analytics, extended knowledge base, removing Dashly branding. In Dashly, this price includes all the features in the service, including knowledge base, triggered pop-ups and emails, mobile app, A/B testing, and more than 30 integrations with unlimited seats.

best live chat software
Dashly offers three plans. Business, Automation, and Premium. See the full comparison

You can start with a 7-day free trial with access to all features and a limited forever free plan to try how Dashly works. After that, if you’d like more features, there are three options:

  1. $39/month for messaging: website sales, support, and product.
  2. $109/month for advanced messaging: lead qualification, onboarding campaigns, nurturing sequences, and analytics.
  3. Custom pricing if you want expert traction and dedicated Dashly implementation specialists that help you set up advanced messaging.

The only limit is the number of emails sent per month. But you can increase that number on demand.

What’s included in the basic plan?

  • unlimited number of agents in a conversation;
  • data tracking on all website visitors;
  • triggered live chat messages;
  • knowledge base integrated with a live chat;
  • up to 1000 unique visitors per month;
  • a chatbot.

Free trial: 

You have 7 days to test Dashly live chat software on your website.

Dashly live chat software pros and cons

Pros:Cons:
— Unlimited number of agents in a live chat on any plan;
— You can give various access rights to your teammates;
— Analytics funnels;
— Friendly support team;
— The ability to edit messages;
— Pop-ups and email marketing;
— Friendly interface with a lovely design.
— Some complex tasks may require developers’ help, but they’re always there for you;
— Missing integrations with some CRMs, but you can set them up via Zapier;
— No email assistant;
— No AI.

Helpcrunch

HelpCrunch live chat software for website dashboard
HelpCrunch live chat software dashboard

Helpcrunch is an all-in-one live chat software for your website. It provides a wide range of support features like a knowledge base, pop-ups, and email automation. But live chat software is its core product.

You may also like its typing insight. They show you a sneak peek at what customers are typing before sending the message. Another cool feature of this live chat software is resending unread messages to customers’ emails.

For whom?

Web platforms, eCommerce, and online businesses. It works perfectly for sales as well as for support. 

Live chat software features

  • triggered live chat messages;
  • quick replies;
  • conversation rating;
  • feedback forms;
  • chat tagging;
  • live chat translation;
  • messages from email, messengers, and social media in one interface;
  • mobile app.

How do I install it?

Install the widget code to your website or integrate it with your CMS. Then, if you have questions, you can talk to an assistant in a live chat in the admin panel.

The installation of Helpcrunch software takes a couple of minutes.

Pricing for the software: from $15 to $25 agent/month

best live chat tool for website
There are three plans — ‘Basic, ’ ‘Pro, ’ and ‘Enterprise.’ The first one costs $15 agent/mo.

What’s included in the basic plan?

  • one live chat widget;
  • unlimited chat manual messages
  • 3 triggered live chat messages;
  • 3 pop-ups;
  • knowledge base
  • medium support priority.

HelpCrunch’s ‘Pro’ subscriptions start at $25/mo/team member if you’re interested in adding email functionality.

The price depends on the number of agents in a live chat. The “Premium” plan offers a few live chat widgets. You can configure different colors, texts, and triggered live chat messages on five websites. With “Premium”, you can also send unlimited triggered messages and pop-ups and get priority support.

Free trial

The trial period duration for this live chat tool is 14 days.

Helpcrunch live chat software pros and cons

Pros:Cons:
―  Easy to install on your website;
― Intuitive interface;
― Friendly support team.
― Unstable mobile app.

LiveChat

LiveChat best live chat for wordpress website admin panel
Source. LiveChat software admin panel

It is another excellent live chat software for support and sales teams. LiveChat provides the opportunity to chat with customers via email, WhatsApp, Facebook, Apple Business, or even SMS. In addition, there are product cards to advertise your product directly in the live chat. However, it might be costly for some companies, so if you run a startup or a small company, consider a LiveChat alternative.

For whom?

LiveChat is used by startups, small, medium-sized businesses, and enterprises in various industries.

Live chat software features

  • peeking as a user is typing before a message is sent;
  • quick replies;
  • tags in a chat;
  • text messages with buttons;
  • cards with images, headings, and descriptions — you can create a carousel;
  • you can add apps in the live chat widget to enable extra actions like payments or meeting scheduling right on your website;
  • file exchange;
  • all chats are saved, so you can get back to a conversation later;
  • agents can assign conversations to each other;
  • 200+ integrations;
  • targeted live chat messages for specific visitor behavior on the website;
  • branding and customization settings;
  • in-built ticketing system;
  • chat ratings, reviews, and reports on customer loyalty.

How do I install it?

To use a live chat, implement the software code to your website. LiveChat provides detailed configuration guidelines for any CMS, web platform, or eCommerce platform.

Best live chat for my website offers. LiveChat detailed guidelines on the widget installation
LiveChat offers detailed guidelines on the widget installation

Pricing for the software: from $19 to $59+

website chat software price

The price depends on the number of agents in a live chat. If billed annually, the price is lower.

What’s included in the basic plan?

  • 60-day chat history;
  • basic live chat widget customization;
  • one automated greeting.

What’s not available:

  • live chat tags;
  • statistics (you may only see daily reports on agents’ performance).

Free trial

You can try LiveChat software on your website for 14 days off charge.

LiveChat software pros and cons

Pros:Cons:
― Intuitive and friendly software interface.― Sometimes a live chat is slow — replies are delayed;
― No tools for admins in the mobile app;
― Unaffordable price;
― There are no essential features in the basic plan: agent grouping, chat history and tags, and basic statistics.

LiveAgent

LiveAgent best live chat tool dashboard
LiveAgent live chat tool dashboard

It is a fully-featured customer support management software. Live chat software is not the only LiveAgent feature. It also provides the helpdesk, ticketing system, call center, and knowledge base.

LiveAgent is often featured in multiple articles on the best live chat software comparisons. Businesses choose this platform to connect various communication channels and capture customer requests. 

With LiveAgent, you get the complete support and sales tool with the best communication platforms such as Twitter, Facebook, Slack, Gmail, and more. And you never miss a single customer query again. 

With LiveAgent’s software, the support process is automated by tickets or chat routing to the right agent. With this feature and proactive live chat support, you can boost sales and create the best customer experience.

For whom?

From small businesses to enterprises.

Live chat software features

Among various features, you get access to:

  • several live chat button options (corner, bubble, slide option, etc.);
  • proactive live chat messages;
  • chat button animation;
  • chat overview (the number of chatting users, visitor’s country, available agents, etc.);
  • real-time typing view (see what your customers are typing);
  • internal live chat for agents, etc.

Add-ons:

  • one common inbox,
  • CRM system,
  • tags,
  • integrations, and so on.

How to install:

To set up LiveAgent’s software on your website, paste this code before </body> in your website script:

best live chat app

Pricing: from $0 to $49 per agent per month

web chat app

LiveAgent provides a free plan. Within it, you get access to

  • live chat,
  • one agent seat,
  • ticket history for 7 days,
  • custom email templates,
  • internal tickets,
  • attachments in the live chat,
  • knowledge base,
  • iPhone/Android app, etc.

What’s unavailable:

  • assistance quality surveys in a live chat,
  • video calls,
  • gamification,
  • proactive live chat messaging,
  • Facebook, Twitter, Instagram, Viber, etc.

Free trial

The 7-days trial period on each plan.

LiveAgent software pros and cons

Pros:Cons:

― The transition from another customer management software to LiveAgent is quite fast and easy;
― A wide range of features;
― Friendly software interface.

― Some users mention a lack of personalization and customization.
― Some are willing to see the live chat feature in a separate package, just how they offer a help desk with a different package.
.

Userlike

Userlike live chat for website dashboard
Userlike live chat for website dashboard

Userlike is a popular chat software for real-time communication with current and future customers. Key features are live chat software, design templates, chat feedback, chatbot, website visitors behavior tracking, etc.

Live chat software features

  • integrations (with WhatsApp, for example),
  • agents groups (the customer may select which department to talk to without a queue),
  • customers’ profiles,
  • proactive live chat messaging,
  • live chat analytics.

For whom?

Userlike is a solution for startups, SMEs, agencies, and enterprises.

How to set up

To set up live chat software on your website, go to the Config section. Then, choose Widget, and tap on Create widget. Click Configure Widget to finish the setup.

live chat tools

Pricing: from $0 to $800 per month

best live chat tools

The free plan offers one agent, one live chat widget, and unlimited conversations.

What’s not included:

  • audio calls,
  • analytics,
  • API access,
  • chatbot,
  • WhatsApp channel, etc.

There are also some add-ons that you can connect:

  • Slack integration,
  • Pipedrive integration,
  • Mailchimp integration.

Free trial

Userlike offers a 14-days free trial of their live chat software.

Userlike live chat software pros and cons

Pros:Cons:
― Customizable live chat widget;
― Easy and fast setup on a website;
― Accurate user identification.
― Some users mention that it takes a lot of time for Userlike support to reply;
― Some tutorials are too complicated.

The 7 best live chat software for websites that meets the needs of your sales team

If you look for live chat software to facilitate your sales team work, make sure it has a number of features to capture and nurture leads. For example:

👉 Socials and messengers integrations for visitors to start the conversation on your website and continue wherever they want.

👉 Chatbot to qualify leads.

👉 Triggered live chat messages to enhance chat engagement.

👉 Forms to collect website visitors’ data.

👉 CRM integrations to manage and store leads.

👉 Website visitors tracking to know which products they are most interested in and which offer works the best.

👉 Lead scoring to determine the worthiness of leads.

Dashly

best live chat software

Dashly is a customer communication platform that provides tools for support optimization and sales increase with the same website traffic. Its main aim is to put your team focus on an in-time conversation. So your agents could help customers in their entire journey in your product.

Due to unlimited seats, top live chat software is suitable for any size team in SaaS, EdTech, agencies, consulting, eCommerce.

Dashly live chat software features:

  • integrations with CRMs, email, messengers (WhatsApp, Viber, Telegram, etc.) and social media (Instagram, Facebook);
  • one inbox to manage all the communication in one place;
  • triggered live chat messages;
  • automated replies;
  • saved replies;
  • channels, tags, and automated conversation distribution;
  • agent ratings and conversation analytics;
  • conversation allocation;
  • chat history and rich customer data to understand the context and personalize the communication;
  • notes in the conversation history for your team to be on the same page;
  • chat search and filters;
  • notifications for your agents
  • files sharing;
  • hotkeys;
  • dark theme;
  • audio/video calls with Zoom integration;
  • live chat apps for web, WordPress, iPhone, Android, and Windows.
  • access and team roles’ management.

To empower live chat software, Dashly offers:

FindThat.Email + Dashly case study: pop-ups and live chat generated x3 leads in 6 months

You don’t need a developer to install Dashly live chat

Setting live chat software up on your website takes a couple of minutes and doesn’t require developer’s involvement. Copy the script and paste it into the website code with one click. You can also connect the platform to your CMS or use Google Tag Manager.

best live chat application for website

Pricing: from $39

The price for software depends on the number of unique users. Any plan includes lead generation, sales automation, and customer support tools. What’s charged on top of that: email builder, conversation analytics, extended knowledge base, removing Dashly branding. 

In Dashly, this price includes all the features in the service. So you get access to a knowledge base, triggered pop-ups and emails, a mobile app, A/B testing, and more than 30 integrations with unlimited seats.

dashly live chat pricing
Dashly offers three plans. Business, Automation, and Premium. See the full comparison

You can start with a 7-day free trial with access to all features and a limited forever free plan to try how Dashly works. After that, if you’d like more features, there are three options:

  1. $39/month for messaging: website sales, support, and product.
  2. $109/month for advanced messaging: lead qualification, onboarding campaigns, nurturing sequences, and analytics.
  3. Custom pricing if you want expert traction and dedicated Dashly implementation specialists that help you set up advanced messaging.

The only limit is emails sent per month. But you can increase that number on demand.

What’s included in the basic plan?

  • unlimited number of agents in a conversation;
  • data tracking on all website visitors;
  • triggered live chat messages;
  • knowledge base integrated with a live chat software;
  • up to 1000 unique visitors per month;
  • chatbot.

Free trial

You have 7 days to test Dashly software functionality.

Dashly live chat software pros and cons

Pros:Cons:
― Unlimited number of agents in a live chat on any plan;
― You can give various access rights to your teammates;
― Analytics funnels;
― Friendly support team;
― The ability to edit messages;
― Pop-ups and email marketing;
― Friendly software interface with a lovely design.
― Some complex tasks may require developers’ help, but they’re always there for you;
― Missing integrations with some CRMs, but they could be setup via Zapier;
― No email assistant;
― No AI.

Crisp

live chat tools for website
Crisp’s live chat software admin panel

Regularly nominated as one of the best live chat software, Crisp is much more than a live chat for your website. Using Crisp will help your team take the best out of an incredible shared inbox experience. 

In addition to standard features of live chat software, Crisp lets you make video and audio calls without third-party software.

It also offers:

  • Social networks like messengers or Instagram integration;
  • Chatbot;
  • Knowledge base;
  • Saved responses;
  • CRM integration;
  • Triggered messages;
  • CrispyBird game that helps you keep your website visitors engaged when you are offline.

For whom?

The software suits best for startups and small businesses that look for ways to enhance their sales team work. 

What features do I get?

  • One admin panel for messages from email, messengers, and social medial;
  • Integration with social media (Facebook Messenger, Twitter, Telegram, SMS);
  • Automated triggered live chat messages;
  • Send GIFs, videos, and files in a chat;
  • Co-browsing — you can view websites and visit pages together with a user;
  • Automated chat translation in real-time into 100+ languages. You can type a response in your native language, and the software will translate it into the customer’s language.

How do I install it?

To implement Crisp, copy the HTML code of the widget and add it to your website code. You can view video tutorials in English and installation guides for popular website engines.

live chat software cost
You can install the live chat Crisp on your own

Pricing: from $0 to $95

best live chat for website

The “Pro” plan costs $25/month. You can connect up to 4 agents. Chat history, quick replies, messengers integration, triggered live chat messages, and an emailing platform are available.

The unlimited plan ($95/month) includes:

  • unlimited number of agents;
  • chatbot;
  • CRM system;
  • knowledge base;
  • co-browsing;
  • video calls;
  • opportunity to assign agents;
  • opportunity to remove Crisp’s branding.

What’s included in the free plan?

  • Two agents.

What’s not available:

  • integrations;
  • triggered live chat messages;
  • quick replies.

Free trial

You can test Crisp’s software on your website for 14 days.

Crisp live chat software pros and cons

Pros:Cons:
― Free plan;
― Simple and intuitive software interface;
― Extensive functionality.

― There’s a button “block” next to the “send” button — you can block a user by mistake;
― You can’t automatically send the conversation transcript when it’s over;
― Automated translation is unavailable in a mobile app;
― The mobile app is unstable.

Freshdesk Messaging

best live chat tool for website
Freshdesk live chat software dashboard

Freshdesk Messaging is a customer messaging platform by Freshworks. Like many options in our list of the best software, this one offers the multichannel support option to its users.

This software supports over ten languages. And in case English isn’t your mother tongue, it will be much easier to set customer communication through Freshdesk Messaging.

Live chat software features

  • one inbox for in-app and website live chat, WhatsApp, Facebook Messenger, iMessage, and more;
  • triggered campaigns (this add-on cost starts from $19 per month),
  • proactive live chat messaging (from $49 per month),
  • AI-driven automated chatbots (from $100 per month),
  • messages translations in the live chat
  • reply templates on frequent questions,
  • integrations, and so on.

For whom?

The software is suitable for any size businesses.

How to set up on your website

To set up Freshdesk Messaging software, just follow the manual in the admin panel. Briefly, you’ll need to paste the script before </body> to your website code.

best live chat for wordpress website

Pricing: from $0 to $99

best live chat for my website
website chat software

You can use the free mode. See what’s included:

  • mobile SDK,
  • push notifications on mobile and desktop,
  • Freshdesk integration,
  • team inbox,
  • user properties.

What’s not included:

  • chatbot,
  • triggered and targeted messages,
  • integrations with WhatsApp and others,
  • live chat analytics,
  • proactive live chat messaging,
  • FAQs,
  • user segmentation, etc.

Free trial

Freshdesk gives you 21 days to test its live chat software.

Freshdesk software pros and cons

Pros:Cons:

― Integrations. There are dozens of them.
― 21 days trial. So much time to assess the software potential.
― Detailed onboarding. It takes a couple of minutes to sign up and set up the software on your website.
― Users complain about poor message notifications — sometimes users simply don’t get ones.
― Users also say that customer service could be improved — it takes too long to wait for a support response.

Drift

best live chat

Conversational support. Tautology? It is not just a Drift’s way to describe how the best live chat software can accelerate their customers’ revenues exponentially. It has a list of powerful features to shorten your sales cycle with real-time conversations. By keeping the prospects engaged in communication with a brand, Drift’s live chat software for websites enables businesses to get more conversions. 

To empower the live chat software, Drift also offers:

  • a chatbot,
  • emailing platform,
  • a video chat.

For whom?

Drift’s software suits small and medium-sized businesses best.

What?

  • Triggered messages;
  • Automated routing;
  • Opportunity to select target users and get notifications when they enter the website;
  • Canned replies;
  • Ratings for customer feedback;
  • Internal notes;
  • Chat scoring and conversation analysis;
  • Website visitors behavior tracking.
best live chat app
Drift live chat software dashboard interface

How do I install it?

To start using Drift’s live chat, install the widget code on your website. You can also integrate the software with your website on WordPress.

web chat app
Drift provides detailed guidance on the code installation

Pricing: from $0 to $1500 per month per agent

Drift offers a free plan for small businesses. And there are middle and large companies oriented plans: Premium, Advanced, and Enterprise. But all the prices are available only after personal one-on-one communication with an agent.

live chat tools

Of course, we can’t leave you without this info. So we did some research.

Drift price ranges from $0 to $1,500 per month.

  • The free plan includes welcome email messages, email signatures, live chat software for a website, and basic reporting. There are also integrations: Vidyard, calendar, Slack, and Google Analytics with a limit to 100 contacts and a single agent.
  • Premium plan costs from $400/month to $1,500 per month/agent (thank you, Melissa Pardo-Bunte). If you want more agent seats, you should pay an extra $80 per month. For this money, you’ll get proactive messages, chatbots, revenue reports, live chat, canned responses, etc. But you won’t get access to A/B testing, role-based access management, multilingual chatbots for multiple brands.
  • To get that, you will have to upgrade your plan to an Advanced or even Enterprise plan that costs $4,800/year.

This price tag may be too high for small businesses or startups. So for them, Drift offers a $500 per 10 seats plan. If you’re not a startup, you’ll start with $400 per seat with customer communication tools only. That is too high.

Free trial

There’s no free trial period, but you can use the software on a free plan.

Drift live chat software pros and cons

Pros:Cons:
― In-depth analytics features;
― Video messaging;
― Easy-to-use software interface;
― Powerful chatbots for your website which you can use for different tasks;
― Rich segmentation & targeting for sales as well as for marketing;
― Integrations with significant marketing and sales solutions.
― Poor customization;
― Too high price;
― No transparency — it’s difficult to get pricing information;
― No multilingual support;
― Difficult onboarding process due to complexity of the product;
― Live chat inbox isn’t always accurate with information;
― A limited number of agent seats in each plan.

Tidio

best live chat tools
Tidio admin panel

Tidio is a free website live chat software with chatbots for sales boost. Using Tidio online live chat software, you can reply in a live chat, email, and messages through a single admin panel.

For whom?

Ecommerce, real estate, restaurants. Anything from small businesses to enterprises.

Live chat software features

  • Live chat,
  • chatbot,
  • email marketing.

How to install it?

There are several ways to install Tidio software. For example, you can paste this code before </body> on your website:

live chat tools for website

Another option is to do so via Shopify/WordPress/Prestashop/etc.:

live chat software cost

Pricing: from $0 to $39 per month

best live chat for website

The free plan includes:

  • live chat,
  • desktop and mobile apps,
  • email and messenger integrations,
  • third-party integrations.

What’s not included:

  • additional agents seats (every agent seat costs $10),
  • a chatbot (from $18),
  • new website visitors tracking (from $18),
  • live website visitors list (from $18).

Free trial

The trial period for Tidio software is 7 days.

Tidio live chat software pros and cons

Pros:Cons:
― The chatbot;
― Live typing — the ability to see a user’s message before it was sent;
― Email templates;
― Friendly interface, easy to install on the website.
― No branding removing option.

Intercom

best live chat for wordpress website

Intercom is live chat software for enterprises’ customer acquisition and support. To enhance the conversational experience, they offer businesses to streamline support requests via chatbot and add a human touch to the conversations via live chat. 

In addition, to guarantee the best customer experience, they provide website visitors data tracking in real-time.

There is one inbox to let the sales and support team collaborate. In addition, there is a lead card with all the data about a website visitor, including personal data, behavior on the website, and interests.

For whom?

Intercom suits best for enterprise-level businesses who want to set up an omnichannel experience for their customers. However, it has a limited plan for very small businesses.

What?

  • Email-marketing, messengers, and social media in one interface;
  • Templates for quick replies;
  • Reviews and surveys;
  • Lead segmentation;
  • Triggered messages;
  • Push notifications;
  • Co-browsing — you can view websites and visit pages together with a user;
  • A/B tests;
  • Mobile app;
  • Chatbot for human-like customer interactions;
  • Help articles in the live chat widget;
  • Automatic conversation routing to the correct department.
best live chat for my website
Intercom live chat admin panel. Source

How to install Intercom live chat software

Install the widget code to your website to employ a live chat. It won’t take much time! Intercom provides detailed guidance on code implementation. 

You can also send a link to your fellow developer if you can’t handle it on your own. Anyone with the link will get access to your Intercom account.

website chat software

Pricing: from $59/user/month to $999

Each plan includes a limited number of agents and contacts. If you exceed the limit, you’ll need to pay for it, and the price is often unaffordable for a business.

Startups can expect a special plan from $67/mo to enjoy Intercom in full for up to one year, provided that:

  • they match the requirement of the agent count,
  • they match the investment criterion,
  • they are new customers of Intercom.

What’s included in the basic plan?

The minimum available plan is $59/user/month. The functionality is limited, though — you’ll only give access to one agent and won’t have chatbots.

On top of that, you’ll need to pay for:

  • product demos (video tours dedicated to your product),
  • extended lead generation,
  • advanced customer communication,
  • advanced support automation.

Free trial

You have 14 days to test the software on your website for free, but you’ll need to share your bank card credentials.

Intercom software pros and cons

Pros:Cons:
― It’s a multifunctional platform for user communication;
― Intuitive and straightforward interface;
― Provides more in-depth data than other live chat tools.
― Expensive software with complicated pricing;
― Allegedly, poor quality of customer support;
― Lots of bugs;
― Pricing details on demand.

Olark

best live chat software for website
Olark live chat dashboard

Olark says its live chat software for websites is the simplest in the world. Olark also offers a chatbot with forms to capture market-qualified leads. This gives a better opportunity to convert them into customers by engaging them in the conversation.

For whom?

Small and medium-sized businesses in diverse markets, including retail, eCommerce, SaaS, education, etc. But the software functionality fits the sales team best of all.

What?

  • In-depth live chat analytics;
  • Lead capture forms;
  • Chat history;
  • Live chat routing;
  • Canned responses;
  • Triggered live chat messages;
  • Real-time reports;
  • Access to all conversations;
  • Co-browsing — you can view websites and visit pages together with a user;
  • Real-time conversation translation into over 100 languages ($29/month);
  • 30 integrations.
best live chat application for website
Olark live chat software admin panel interface

How do I install it?

It takes a few minutes to set up Olark’s software on your website. You can do it on your own, without developers’ involvement. Olark has detailed installation manuals that you may find in the support center. 

You can also read installation guides for popular CMS.

best live chat app for website
You can easily configure a live chat in a matter of minutes

Pricing: from $29/agent/month

The price depends on the number of agents in a chat. On the basic plan, you’re charged $29 for one agent if billed monthly. There is a Pro plan that suits best for enterprises. You can get price details on demand.

For an additional fee, you can get access to:

  • stats on users from social media (age, gender, interests),
  • co-browsing to view website pages together with a customer,
  • real-time conversation translation,
  • removing Olark branding.

Each additional feature costs $29-99/month.

best live chat tool for website

Olark doesn’t have a free plan. 

Free trial

You can test Olark’s software on your website for 14 days.

Olark live chat software pros and cons

Pros:Cons:
― A multifunctional platform for user communication;
― Easy access to lead data during an ongoing conversation;
― Intuitive and straightforward interface.
― Expensive software with complicated pricing;
― Olark can be even more costly than Intercom, as some features cost $99;
― Limited integrations;
― Limited customization of a live chat widget.

10 live chat software to level up your customer support

There is a list of must-have features live chat software should have to let your agents provide the best customer experience:

👉 Mobile SDK to provide support on the go. 

👉 Chat routing to prioritize and route incoming chats to the suitable agents.

👉 Video/audio calls.

👉 One inbox integrated with socials, messengers, and email to support clients where they are.

👉 Knowledge base, FAQ chatbot, and saved replies to save time.

👉 Website visitor’s tracking and chat history to be in the context of the client issue.

👉 Chat ratings to collect visitors’ feedback.

👉 Analytics to know the agent’s workload.

So, here are 10 chat systems that fit these criteria best.

Dashly

live chat software for website

Dashly is a customer communication platform that provides tools for support optimization and sales increase with the same website traffic. Its main aim is to put your team focus on an in-time conversation. This way, your agents can guide your customers through the entire customer in your product.

Due to unlimited seats, it suits any size team in SaaS, EdTech, agencies, consulting, eCommerce.

Dashly live chat software features for support

  • Integrations with CRMs, email, messengers (WhatsApp, Viber, Telegram, etc.) and social media (Instagram, Facebook);
  • team inbox to manage all the communication in one place;
  • triggered live chat messages;
  • automated replies;
  • saved replies;
  • channels, tags, and automated conversation distribution;
  • agent ratings and conversation analytics;
  • conversation allocation;
  • chat history and rich customer data to understand the context and personalize the communication;
  • notes in the conversation history for your team to be on the same page;
  • chat search and filters;
  • notifications for your agents
  • sending files;
  • hotkeys;
  • dark theme;
  • audio/video calls with Zoom integration;
  • mobile app;
  • access and team roles’ management.
The best live chat
Agent’s individual metrics analytics in Dashly live chat

To empower live chat software, Dashly offers:

You don’t need a developer to install Dashly live chat

To install the script to your website, copy the script and paste it into the website code with one click. Software setup takes a couple of minutes without developer’s involvement. You can also connect the platform to your CMS or use Google Tag Manager.

best live chat
You may install Dashly live chat in a couple of minutes without a developer

Pricing: from $39

The price depends on the number of unique users. Any plan includes lead generation, sales automation, and customer support tools. What’s charged on top of that: email builder, conversation analytics, extended knowledge base, removing Dashly branding.

In Dashly, this price includes all the features in the service. You get access to knowledge base, triggered pop-ups and emails, mobile app, A/B testing, and more than 30 integrations with unlimited seats.

dashly website chat pricing
Dashly offers three plans. Business, Automation, and Premium. See the full comparison

You can start with a free trial with access to all features or a limited forever free plan. After that, if you’d like more features, there are three options:

  1. $39/month for messaging: website sales, support, and product.
  2. $109/month for advanced messaging: lead qualification, onboarding campaigns, nurturing sequences, and analytics.
  3. Custom pricing if you want expert traction and dedicated Dashly implementation specialists that help you set up advanced messaging platform.

The only limit is emails sent per month. But you can increase that number on demand.

What’s included in the basic plan?

  • unlimited number of agents in a conversation;
  • data tracking on all website visitors;
  • triggered live chat messages;
  • knowledge base integrated with live chat software;
  • up to 1000 unique website visitors per month;
  • a chatbot.

Free trial

You have 7 days to test Dashly live chat software on your website.

Dashly live chat software pros and cons

Pros:Cons:
― Unlimited number of agents in a live chat on any plan;
― You can give various access rights to your teammates;
― Analytics funnels;
― Friendly support team;
― The ability to edit messages;
― Pop-ups and email marketing;
― Friendly interface of the software with a lovely design.
― Some complex tasks may require developers’ help, but they’re always there for you;
― Missing integrations with some CRMs, but they can be set up via Zapier;
― No email assistant;
― No AI.

Kayako

web chat app
This is what Kayako’s live chat tool console looks like

Kayako is a multilingual live chat software for the best customer service and help desk support. It offers two main products: Kayako On-Premise for in-house communication and Kayako Cloud for customer support. On top of that, this website live chat software has a chatbot, knowledge base, live customer profiles, and tracking of real-time user activity on the website.

For whom?

The platform offers simple application processing. So best live chat for websites of small businesses that look for a way to enhance customer support. 

What?

  • Saved replies;
  • Triggered live chat messages;
  • Team chats;
  • Shared inbox;
  • Tags;
  • Multi-language support;
  • Facebook and Twitter integration;
  • Time tracking;
  • Mobile SDK.

How do I install it?

Before installing the software, you need to go through some stages and live chat customization. After that, Kayako will generate the code you’ll implement on your website.

Pricing for the software: from $30 to $60 per agent per month

The price depends on the number of agents in a live chat.

What’s included in the basic plan?

  • Live chat, Facebook, Twitter, and email
  • Help center
  • Basic performance reports
  • SingleView™
  • Agents log in with Google
  • Standard support plan
  • Workflow automation: assign tickets to agents
  • Advanced reporting
  • Multiple brands, multiple languages
  • Time-saving macro powered responses
  • Custom fields for capturing critical information
  • Slack integration
  • 700+ Zapier integrations
  • Agent collision prevention

What’s not available:

  • Automation;
  • Knowledge base
  • Customer forms
  • Customer segmentation;
  • Reports;
  • Custom performance reports
  • Multiple brands, multiple languages
  • Co-authors (colleagues who can’t talk to customers but can leave notes to conversations).

Free trial

You can test this software on your website for 14 days off-charge.

Kayako software pros and cons

Pros:Cons:
― It gets email and social media synced up.― High prices;
― Low speed of the platform and bugs;
― Hard to master, navigation issues;
― Integration issues;
― No features that aren’t offered by other competitors.

User.com

User.com is a multifunctional platform with automation tools for marketing, sales, management, and support teams. The last one offers live chat software powered by a chatbot, knowledge base, and powerful analytics.

For whom?

Agencies, startups, small and medium-sized businesses.

The platform offers ready-made solutions for:

  • e-commerce,
  • finance,
  • car dealers,
  • web hosting companies,
  • real estate,
  • travel,
  • education,
  • health care organizations.

What?

  • lead forms;
  • quick replies;
  • automated distribution of requests;
  • agent grouping;
  • customer segmentation;
  • peeking as the user is typing before a message is sent;
  • triggered live chat messages;
  • calendar integration;
  • multi-language support;
  • mobile app.

How do I install it?

You can install the live chat code on your website. You can also integrate the software with popular CMS: JavaScript, WordPress, Magento, PrestaShop.

live chat tools
The code can be installed without developers

Pricing: from $249 to $1349/month

best live chat tools

The price depends on the number of contacts. The number of agents is unlimited within any plan.

There is no free plan on User.com.

What’s included in the basic plan?

  • up to 5 000 contacts;
  • automation;
  • contact base;
  • chatbot;
  • API;
  • simple analytics;
  • basic CRM
  • knowledge base;
  • calendar integration.

What’s not available:

  • Mobile SDK;
  • Account Manager.

Free trial

You can test User.com software on your website for 14 days off-charge.

User.com software pros and cons

Pros:Cons:
― Lots of features and tools;
― Variety of integrations.
― Customers complain about poor support;
― The price is too high.

Zendesk chat

Zendesk live chat tools for website dashboard
Zendesk live chat tool dashboard

Zendesk is one more customer communication platform. It provides customer support, knowledge base, help desk software, and live chat software. Choose your industry, and Zendesk will share their best solutions with you. 

But here we’ll focus on the live chat software.

For whom?

The software is suitable for startups, small businesses, and enterprises.

Live chat software features

  • triggers — you may send behavior-based messages to a customer,
  • chatbots — integration with AI-chatbots using API,
  • file sending — not every live chat software allows attaching files,
  • chat support ratings — for collecting user feedback,
  • visitor list — monitor website visitors and offer what they need,
  • pre-chats and offline forms — for collecting info about a user before starting chatting,
  • chat routing and queue management,
  • canned responses,
  • knowledge base, 
  • CRM, 
  • pre-built analytics dashboards,
  • mobile SDK.

How to install

After signup, welcome to the onboarding in the admin panel. You’ll receive the live chat code to insert before the </head> tag on your website.

All the instructions are provided — you’ll quickly set up the live chat software with them.

live chat software cost

Pricing $49 — $99 per agent per month

best live chat for website

If you want to use Zendesk software for client support, you can start with its Team Suite package, which costs $49/mo per agent. More affordable subscriptions are available, but they don’t include live chat functionality. Also, you don’t have operating hours and brand removal features. More advanced subscriptions range from $79 to $99 per agent per month.

For enterprises, the cost of this live chat software varies from $150 to $215:

best live chat software for website

What’s included in the free plan:

  • only one agent seat,
  • one live chat,
  • chat rating,
  • pre-chat form,
  • Android and IOS apps,
  • automatic Google translation in the live chat.

What’s unavailable:

  • email sending,
  • file sending,
  • triggers.

Free trial

Trial duration for Zendesk software is 14 days.

Zendesk software pros and cons

Pros:Cons:
― Many integrations are available;
― A lot of helpful features for the best customer support (e.g., monitoring website visitors or pre-chat forms);
― Web SDK;
― Automatic translation in live chats via Google Translation, even with the free plan.
― Chatbots are available only via API.

Sendinblue

best live chat software for website
Sendinblue live chat tool dashboard

This software provides an all-in-one communication and growth tool for your business — marketing and support solutions.

Live chat software features

  • Email marketing (including transactional emails),
  • SMS marketing,
  • CRM,
  • One inbox,
  • Marketing Automation,
  • Signup Forms
  • Landing page builder (you can create your own one in a couple of minutes),
  • Facebook ads and retargeting.

For whom?

Sendinblue suits best for those who are searching for an all-in-one solution for their eCommerce business. The software will be suitable for small and medium-sized companies and enterprises.

How to set it up

To install the software, paste the Sendinblue tracking code into your website’s header.

best live chat application for website
Another way to set up is to use Prestashop or WordPress plugins

Pricing: from $0

Using the free plan, you’ll be able to use live chat on your website, collect an unlimited number of contacts and segment leads. In addition, you’ll get access to CRM, real-time reports making, and 300 emails limit per day.

best live chat app for website

What is unavailable in the free plan:

  • 300 emails per day,
  • SMS marketing
  • Customizable signup forms
  • Sales CRM
  • Shared inbox
  • Real-time reporting

If this set of features isn’t enough for you, the price starts from $25 and depends on your monthly email volume and the number of emails or SMSes you send.

Free trial

Sendinblue doesn’t offer a free trial.

Sendinblue software pros and cons

Pros:Cons:
― Dozens of features in one software;
― The automation of sending campaigns;
― Customizable live chat — you can change the color, the company name, and the company logo.
― It takes too long to sign up to the platform. To do so, you need to confirm your email address, enter your street, Zip code, phone number and fill in some more useless fields;
― No onboarding;
― Your customer service depends on your plan, so it may take weeks for agents to reply to you.

Convead

The best live chat tool

Convead is a marketing automation platform that offers live chat software to enhance support work. With Convead software, you can merge various communication channels and keep constant contact with your clients. 

Convead live chat software has a number of must-have tools for support. You get access to website visitor behavior tracking from multiple sources, groups channel, and purchase history data in a single profile. In addition, the software generates behavior-based dynamic segments, analyzes data in real-time, and generates reports.

Convead also offers live chat complementary tools:

  • Data tracking;
  • pop-ups;
  • triggered emails;
  • bulk communications;
  • web push notifications;

For whom?

Marketing agencies, digital marketers, and online stores.

Live chat software features

  • User segmentation;
  • Flexible live chat widget builder;
  • A/B testing;
  • Messages from email, messengers, and social media in one admin panel.

How do I install it?

The installation of Convead’s live chat software to your website takes no longer than 30 minutes. The complexity and time depend on your CMS and how detailed you want customer data to be.

The best live chat installation

Pricing: from $25

The price depends on your website traffic.

What’s included in the basic plan?

  • 5 000 monthly visitors.

Free trial

The trial period duration for the software is 7 days.

Convead software pros and cons

Pros:Cons:

— Intuitive software interface with a lovely design;
— Unlimited number of agents in a live chat.
— Too specific.

Tawk — free live chat

best live chat tool for website
Tawk.to live chat dashboard

Tawk is a free knowledge base and live chat software. Thanks to these products, they caught popularity. Their revenue comes from offering outsourced support agents.

Tawk’s software helps monitor users who enter your website, chat with them via the help center, and support tickets. It is a free live chat software for websites with all necessary features but limited customization.

Also, Tawk.to offers you to hire their agents for your business for $1 per day.

For whom?

Tawk offers software that suits startups and small business best.

Live chat software features

  • knowledge base,
  • chat pages — customizable landing pages for those who don’t have their website,
  • triggered auto messages,
  • canned responses,
  • message sneak peek,
  • website visitor tracking,
  • help desk features like tags, departments, or visitor info. 

How to set it up?

For software installation, just paste the code before the </body> tag on every page of your website:

The best live chat tool

Pricing: from $0

Live chat is forever free with no limit in agent seats.

Tawk live chat software pros and cons

ProsCons
― Live chat is forever free; you’ll only have to pay for such features as branding removal;
― It takes a couple of minutes to install;
― The ability to hire an agent for a low price;
― The mobile app;
― The admin panel is available in several languages.
― No chatbots. Shortcuts only. Hardcore only.
― Users claim that sometimes the notification in the mobile app doesn’t arrive on time.

Usedesk

The best live chat

Usedesk is a platform that helps automate your support, train live chat agents, and find growth points. It lets you keep messages from email, messengers, and social media in one interface.

Usedesk is a 100% customer support platform. It helps you combine all communication channels and customer data from your CRM and other internal systems.

For whom?

Small teams and corporate businesses in eCommerce and customer support.

Live chat software features

  • quick replies;
  • knowledge base;
  • conversation rating;
  • automated distribution of requests;
  • triggers — they check requests and perform specified actions;
  • integrations with social media and messengers;
  • mobile app.

How do I install it?

To use the live chat software, you need to paste widget code to your website script. You can configure up to 10 buttons (knowledge base, Facebook, WhatsApp, Viber, Telegram, Instagram, Skype, external links). 

Usedesk also offers the “configure it all for me” option. You’ll need to fill in a particular application form for that.

best live chat for wordpress website
Usedesk live chat tool has a friendly interface with a lovely design

Pricing: from $50 to $140

The best live chat price

If billed annually, one agent costs $45 monthly. If you pay for three months, one agent costs $50. You’ll need to pay for at least three agents. This live chat software provides individual payment terms for an enterprise with global scale and security.

Free trial

There’s a trial period of 7 days when you can test the software on your website.

Usedesk software pros and cons

Pros:Cons:
― Messages from email, messengers, and social media in one admin panel.― You need to install a live chat for at least three months, and you’ll need to pay for at least three agents;
― You are charged separately for integrations with WhatsApp and Instagram.

Chatra

Chatra founders say they are especially keen on the tone of voice.

best live chat for my website
The Chatra admin panel

Chatra is live chat software for sales increase. “Chatra is a cozy and lovely mobile messenger, » as they say on their website. Besides, you can install a chatbot. The chatbot offers users to select the requested topic and sends a pre-configured message after that.

For whom?

This is one of the best live chat platforms for financial, legal, car companies, eCommerce, and product businesses. The service is the best match for companies that want to be closer to their customers.

Live chat software features

  • storing chat history and unfinished messages right in the input field;
  • group chats;
  • SSL encryption in a free version;
  • Chatra recognizes user language, and each one sees the website in their mother tongue (English, German, French, Spanish, Russian, Dutch);
  • you can edit sent messages at any time;
  • works on any device (even on Nintendo 3DS).

How do I install it?

To use Chatra’s software, paste the widget code to the pages where you want to talk to your website visitors. Chatra offers installation guides for popular CMS: WordPress, Magenti, Wix, etc. The software installation takes up to 5 minutes.

The best live chat

Pricing: From 0 to $29 per agent per month

website chat software

What’s included in the free plan?

  • one agent in a chat,
  • unlimited number of chats and websites;
  • full conversation history in a chat;
  • basic info about a user;
  • live chat widget customization;
  • Google Analytics integration.

What’s not available:

  • chatbots;
  • integrations with email, messengers, and social media;
  • sending files;
  • group and team chats;
  • triggered actions;
  • peeking at the user typing;
  • quick replies;
  • chat reports;
  • business hours specification;
  • data export.

Free trial

There’s a trial period of 10 days, offering all features of a professional plan. After it’s over, Chatra automatically switches to a free plan.

Chatra software pros and cons

Pros:Cons:
― Lovely design and friendly interface;
― Free plan.
― Few tools, limited functionality on a free plan;
― No integrations with popular messengers and social media (just Facebook and Slack);
― You can’t move a live chat widget on the website.

Pure Chat

best live chat
How the Pure Chat admin panel looks like

With Pure Chat’s software, you can engage your users in instant communication via a live chat. It has the most extended trial on this list ─ 30 days. 

The simple interface allows agents with no experience with live chat software to maneuver through the product quickly.

For whom?

Pure Chat software suits small and medium-sized businesses best.

Live chat features

Here are critical Pure Chat software features:

  • live chat,
  • SMS notifications (the number depends on the plan),
  • mobile apps,
  • integrations with Salesforce, Zoho, Mailchimp, and so on,
  • triggers,
  • reports,
  • canned responses,
  • live chat widget customization and so on,
  • website visitor behavior tracking,
  • chat history and transcript storage,
  • access management,
  • mobile SDK.

How to install it?

To install, paste the script before the </body> on your website:

The best live chat software

Another way to install their chat software is to use WordPress, Shopify, or Weebly plugins.

Also, Pure Chat agents will be happy to help you set up a widget on your website — just send them your email.

Pricing: from $39 to $79 per month

best live chat

What’s included in the Growth plan:

  • one website,
  • four agents,
  • up to 100 SMS notifications,
  • unlimited chats,
  • all integrations,
  • mobile apps for Android and iOS,
  • chat notification, and so on.

What’s not included:

  • brand removing,
  • unlimited number of websites,
  • up to 10 agents,
  • up to 1000 SMS notifications.

Free trial

You can use Pure Chat software on your website for 30 days off-charge. 

Pure Chat software pros and cons

Pros:Cons:
― Fast and straightforward integration with the website;
― Instant notifications.
― The platform often gets disconnected, and the agent needs to re-login;
― No chatbot.

Learn how a live chat can facilitate your support team work and choose yours with our guide on the best customer service chats.

The best live chat software comparison takeaways

You can choose simple live chat software with standard features or use a full-fledged platform for user communication. It all depends on your needs, how tech-savvy you are, the size of your business, and your budget.

If you never used live chats on your website, we suggest using several suitable chat software on a trial version.

  • Dashly is an omnichannel platform for support optimization and sales increase with the same website traffic. The platform also offers chatbots, pop-ups, emails, data collection, and knowledge base. This is the best live chat software for various types of businesses: online stores, education, consulting, and large companies. The price depends on your website traffic; the number of agents in a live chat is unlimited.
  • Intercom is an industry leader. It’s a platform for user communication and marketing automation. There are lots of tools with detailed instructions on how to use them. Sadly, the price is rather high, and the final price depends on numerous features and increases with the number of contacts.
  • Olark is the best chat software in terms of simplicity. This software has an intuitive interface, and you may use a free plan. As for cons, Olark’s approach to pricing is rather complicated. You’re charged separately for some essential features, which are more expensive than the basic plan. Also, the functions of the software are limited on a free plan, but you can still use it if you’re a startup or a non-commercial user.
  • Kayako is live chat software for customer support. There’s a version for corporate users. The software is complicated and hard to navigate. Besides, some customers say the system is full of bugs.
  • User.com offers the best chat support software with marketing, sales and management tools. You can use its essential features on a free plan. The price depends on the number of contacts. Any plan offers an unlimited number of agents in a live chat. User.com is beneficial for startups.
  • Drift is used to increase sales on a website. There’s a special product — a video chat where you can record the call. Drift’s software has an intuitive interface. There’s a free plan with a limited number of contacts. One significant disadvantage is that there’s no trial version, and you’ll need to pay to use all features included in the software.
  • Crisp is a platform for startups and small businesses. With Crisp software, you can automatically translate chats into over 100 languages. You can make audio and video calls right away without third-party software. There’s a free version with limited functionality.
  • LiveChat is a platform for eCommerce businesses and support teams. The software allows you to communicate with your customers via various channels. Besides, it facilitates your sales team work with product cards.
  • Sendinblue suits small and medium businesses best. The price depends on the number of emails you sent and the number of agents. No free trial.
  • Zendesk chat has many features (chat rating, pre-chat form, and so on) and integrations. It’s available for startups, small & medium businesses, enterprises.
  • Helpcrunch offers live chat software for user communication and sales increase. You can also use pop-ups, emails, and a knowledge base. The price is rather high for such basic features; it depends on the number of agents in a live chat.
  • Convead is used as a marketing automation platform. Its customers are marketers and marketing agencies. The number of agents that can use the software is unlimited. The price depends on your website traffic. Unfortunately, there’s no free plan, and the trial period is just 7 days.
  • Freshchat is a customer messaging platform that supports over ten languages. Its software offers tools for proactive live chat messaging. It also has an AI chatbot. The price starts from $0. A free trial is also available.
  • Tawk. Using this platform, you can hire an agent. Tawk’s software functionality is limited, so this live chat software suits best for small and medium businesses.
  • LiveAgent is a fully featured live chat software. You can use live chat, help desk, knowledge base, proactive live chat messages, and so on. The pricing starts at $0.
  • Usedesk offers live chat software for small teams with standard features. The interface is intuitive and lovely. But you can install an assistant for at least three months, and you’ll need to pay for at least three agents. The price is higher than the competitors’ offer.
  • Tidio is a live chat and chatbot combination with a friendly software interface. A mobile app is available, and the pricing starts at $0.
  • Userlike can be the best live chat solution for real-time communication with users, since it’s a cloud-based platform. This software has many features and a friendly interface, but some users say their support center is too slow.
  • Chatra is live chat software with a lovely design and a chatbot. The features are standard, and the price depends on the number of agents. There’s a free plan where most features of the software are unavailable. The trial period lasts for 10 days.
  • Pure Chat provides its users with the possibility to customize chat and intuitive customer service software. It also has an exhaustive trial period of 30 days to test the live chat functionality.

Don’t know what the top chat software for your business is? Our expert will help 👇

FAQ

What is live chat software?

Live chat is a widget on your website. Clicking on it, your website visitors get instant access to the customer service chat and get support from a company rep. Live chat software is perfect for real-time support, lead capturing, qualifying, and customer engagement.

What are must-have features of live chat software?

― Integration with social media, email, and messengers. There is no need to switch between the tabs when you have customer requests from all the channels in one inbox. You can start a conversation on Instagram and continue via email without losing context.
― Saved replies reduce the time your agents spend on typing and answering FAQs. This feature of chats software allows you to create standard replies to such questions and use them during real-time conversations with a client in a live chat.
― Website visitors behavior tracking. Live chat programs allow you to know what pages the client visited, where they had a problem and left is vital for conversation context and proactive communication.
― Chat routing. It is better to have an opportunity to do it automatically. This way, your visitors’ concerns will be solved by a support reps expert in that field. It means shorter time to issue resolution and happier customers.
Chatbot to automate your support when it is needed. It will save your team time by answering FAQ, routing them to a relevant agent, qualifying leads, scheduling calls, etc.
― Easy-to-customize live chat forms for lead capturing, support requests capturing when your agents are busy, and feedback collection.
― Detailed reports to track agents’ performance in a website chat: average ratings, missed chats, response time, number of chats in work, etc.
Knowledge base to create and share info with customers.
― Integrations with CRM, CMS, email marketing, Google analytics, and more.
― Mobile app to support your clients no matter where you are.
― Chat comments for agents, live chat history, and website visitors behavior tracking to provide support on a personal level.
― Opportunity to assign the conversation to an agent for a supervisor.
― Tag system for team collaboration.

How to choose the best live chat system for your website?

It depends on your needs. But there is a list of criteria you shouldn’t ignore when choosing the best website live chat software.
― Easy-to-use interface, even for a novice.
― Simple onboarding with guides, video tutorials, and help center.
― Quick loading. Learn how live chats influence page ranking and loading speed.
― A mobile-friendly live chat software that works smoothly on mobile browsers.
― Multiple ready-made integrations for omnichannel support.
― Balance of Value & Price.
― Customization of the chat solution with an opportunity to change colors, images, logo, fronts of a live chat widget to make it fit your brand style.
― Must-have basic features included in all plans.
― A free plan allows your support team to evaluate live chat features and customer experiences before you make a purchase.
― Routing options that can help customers in real time by connecting them with the support service.

Learn how you can test live chat solutions on your website and avoid mistakes choosing a live chat.

How can I add a live chat to my website?

Various platforms offer live chat software. The best website chat software companies give their users a live chat code that you’ll need to add to your website script. The installation doesn’t take much time and often doesn’t require the developers’ involvement.

Is online chat software equally efficient for all types of businesses?

In fact, all sorts of businesses can benefit from this solution because they need to maintain communication with customers. SaaS chats help with lead acquisition, retailers use key live chat metrics to improve engagement and conversion. Besides, a live chat for eCommerce allows to solve the problem of cart abandonment and help customers with product search. There’s a huge number of live chat use cases, so they are applicable in different spheres.

Why do companies choose to install live chat software?

1. Because customers love to get support via live chat
According to researches, many customers expect to see a live chat widget on a website. It’s the most preferable support channel for them, compared to phone support, email, or social media. Besides, you can reach the highest customer satisfaction level if you talk to your audience via a live chat on the website. 
2. Because a live chat widget boosts businesses revenue
Around 50% of customers claim the in-time support in a live chat is an import feature any business can offer. Live chats prove to be effective, reaching a 40% conversion rate and increasing revenue. 
Besides, live chat software can help deal with cart abandonment problem and increase ROI to 105%. 
3. Because you can use your live chat for sales
If a customer talked to your agent in a live chat, they’re more likely to make an online purchase. 44% of online customers claim that they finished their purchase because a live chat agent answered their query in the middle of the decision-making process. 

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