Optimize your customer support with Dashly Knowledge base

Keep all your docs, guidance, DIY tutorials, and answers to FAQ in one place. Let your customers find answers to their questions on their own and solve the typical issues on the spot

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Optimize your customer support with Dashly Knowledge base

Knowledge base with all answers, even when your support is asleep

  • Give customers a tool to get answers 24/7, instead of waiting for the support agents’ response.
  • Don’t make your customers wait. Instead, provide the best experience on your website.
  • Improve website SEO ranking. Let knowledge base articles go through indexing and generate more traffic.
  • Cut your average problem resolution time and optimize managers’ workload.
  • Create internal knowledge base manuals to introduce new workers to your product.
  • Share help articles within the chat interface

Customize your Knowledge base

Connect your domain name

Connect your domain name

Add your brand colors

Add your brand colors

Add your logo

Add your logo

Remove Dashly branding

Remove Dashly branding

Share help articles with your users in Dashly live chat

Our knowledge base software is compatible with another useful tool, a live chat.

Don’t waste your time writing a long, detailed instruction in chat. Quickly share an article link with your customers.

Available in both web panel and mobile app.

Share help articles with your users in Dashly live chat

Send articles via Dashly mobile app

  • Agents can communicate with customers via Dashly mobile application and send knowledge base articles straight from the app on the go
  • Download Dashly mobile app and stay in touch with your customers from anywhere in the world

Download Dashly mobile app and stay in touch with your customers from anywhere in the world:

AppStore
GooglePlay
Send articles via Dashly mobile app

Add new articles to your knowledge base in a few clicks

  • Download articles to the knowledge base immediately
  • Format content, add visuals, links
  • Check them in a preview mode
  • Choose which one to index by search engines
Create your knowledge base

Connect Google Analytics and measure the efficiency of your Knowledge base

In Dashly software, you can set up a counter and track your knowledge base statistics with it.

Improve the quality of your guides with info about their page views, scrolls, bounce rate, and more.

Learn which articles from the knowledge base are the most popular.

Find insights to update your knowledge base and improve your customers’ experience.

Connect Google Analytics and measure the efficiency of your Knowledge base

Increase your website traffic with Knowledge base articles

Improve the SEO ranking of your website. Choose which articles should go through indexing and generate more traffic.

Increase your website traffic with Knowledge Base articles

Knowledge Base for Dashly Users has a wide variety of features

Add up to 30 articles to your knowledge base

Add up to 30 articles to your knowledge base

Divide your articles into categories to ease the navigation and add search by keywords

Divide your articles into categories to ease the navigation and add search by keywords

Choose a unique domain name for your base

Choose a unique domain name for your base

Edit your articles with our easy-to-use and convenient software

Edit your articles with our easy-to-use and convenient software

Check what your articles will look like in your base with our WYSWYG editor

Check what your articles will look like in your base with our WYSWYG editor

Give access to the mobile app to your agentsв

Give access to the mobile app to your agents

Choose articles to the index for SEO improvement and enhance your search engines visibility

Choose articles to the index for SEO improvement and enhance your search engines visibility

Снимите ограничения

Enable this module to add analytics and enjoy unrestricted functionality

PLANS
Free assessment of your website’s lead collection and engagement

Get a free expert analysis of your website communications and learn where you lose leads

Free assessment of your website’s lead collection and engagement
Easily integrate the knowledge base with your stack

Ready-to-use, Dashly knowledge base software allows you to create API for web, iOS, and Android

slack
Slack
telegram
Telegram
zendesk
Zendesk
calendly
Calendly
zoom
Zoom
zapier
Zapier
prestashop
Prestashop
woocommerce
Woocommerce
See how we help our customers convert website visits into sales, retain and reactivate inactive users

FAQ

The knowledge base is like an encyclopedia that provides all essential information about your product/service: its main features, implementation guide. Usually, knowledge bases are aimed to help your website visitors find answers to typical questions without messaging tech support.
It is a tool that allows you to put all necessary manuals, guides, FAQs, and articles together to create an exhaustive handbook on your product/service. Apart from bringing all articles together, a knowledge base software allows you to index your website’s Search Engine Discoverability by managing SEO ranking.
Discover more features with Dashly knowledge database software.
It is available at any Dashly plan, starting at $16/month. You can also create your first knowledge base with our 7-days free trial. 5 min installation. No credit card is required.
Anyone! Anyone who wants to facilitate customers’ experience on their website and make it more pleasant.
You don’t need to watch long tutorials on the software work. No coding skills are needed.
The Dashly team did their best to create an accessible and easy-to-use software for everyone. With our visual knowledge base builder, you can create a knowledge base that matches their website interface and functionality just today.
The choice of the knowledge base software depends on three key aspects:
  • Support Style
    Decide whether you want your knowledge base to be a simple section of FAQ or a fully customizable manual that includes instructions and maybe even videos.
  • Ease of Use
    To provide a better user experience, your knowledge base should be easy to use for you as well as for your visitors. Bread crumbs, visible buttons, visual editor with the opportunity to change design with no code.
  • Price
    Remember that a higher price doesn’t guarantee better performance. Check how flexible is that tool, the number of articles you can add when creating KB.
  • Intuitive interface: create and edit the content of your base without watching any tutorials in advance
  • Customization of the knowledge base for branding: that includes domain name and brand colors
  • A choice of self-help for a user: add a few ways for your customers to find answers to their questions, for example, a help widget and a forum
  • Multilingual support: make your base accessible for customers from all around the world
  • SEO ranking: index your articles, so your customers could find them straight from search engines
Dashly team created the knowledge base software to match them all. Check if our software suits your needs with the 7-days free trial.
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