Product updates:

ChatbotLive Chat and InboxSettings
Digest of minor but important Dashly updates
01.11.2022

This is Tim Turovskii, Head of Product at Dashly. 

We often tell you about new features of the Dashly conversational platform. But improvements to existing features are also significant.

Thus, I’ve put together a digest of these minor but useful updates to streamline the way your teams communicate with customers. 

Let’s talk about updates to:

  • chatbots, 
  • conversations section,
  • user card.
Chatbot
Improve chatbot scenarios with updated augmented statistics
22.09.2022

Chatbots help offload support, collect and qualify leads, and pass them on to sales. There are two types of chatbots in Dashly:

  • welcome bot — runs only when visitors open the chat;
  • leadbot — triggered by any other events, for example, when visitors spend 30 seconds on your website.

Previously, statistics on Dashly chatbots weren’t always helpful to find out: 

  • Why does one chatbot collect a lot of leads and another doesn’t?
  • When do users drop a conversation? Where do you need to change the scenario?
  • Which chatbot should be scaled up to collect more leads?

There were no statistics on welcome bots at all. Now we have it. We have also improved the leadbot statistics. So you have all the necessary data to scale the success of your chatbot scenarios. 

Live Chat and InboxSettings
Make the lead card easy-to-use for yourself and all teams in the company
30.08.2022

A lead card is a section of the service where sales, support agents and marketers can find out everything (or almost everything) about a user. Since lead card stores a lot of data, sometimes it was difficult to navigate. You could spend 15 minutes scrolling it to find the needed info.

Now everyone can customize the order of data display in the lead card to reduce the search time and make the work more convenient:

  • choose which properties to pin at the top of the card;
  • combine user properties into collapsible blocks (accordions);
  • Copy data from user properties in one click.

ChatbotSettings
Creating chatbots become easier with the updated builder
11.08.2022

We made the chatbot builder more consistent and logical. Earlier, many blocks were hidden in the settings. It was visually unclear how the top menus settings and canvas elements are related and how to set them up.

Now you can find the important settings in separate chatbot builder blocks. These are a detailed list of updates that will help you assemble the chatbot faster:

  • All the user touchpoints are visible on the canvas.
  • Connection blocks are in the foreground, so you can see what user data we collect and where it can be transferred and stored.
  • The entire chatbot flow (from the trigger to the end of the conversation) is on the same screen now. You can quickly make edits or recall what each chatbot does.

ChatbotSettings
Large and important updates to the SDK
04.07.2022

Reduce support agents’ workload with a welcome chatbot: take photos right from the chat and enjoy updated statistics with the new versions of the SDK for Android and iOS.

Learn more about updates

Live Chat and InboxSettings
Improved interface and the live chat logic
30.06.2022
  • Now, users see only relevant messages on the main live chat screen.
  • It is possible to open a new conversation every time the user writes to the live chat.
  • We modified and accelerated the Inbox section.

Read more about update

Integrations
Get free help to migrate from Intercom to Dashly in a couple of days
22.04.2022

Migrate the lead base, conversations with users, and the knowledge base for free with the help of Dashly experts. You can move to a new platform within a couple of days.

Just three steps:

  1. Sign a Non-Disclosure Agreement.
  2. Provide access to an Intercom account or API token.
  3. Wait for Dashly experts to transfer data in a few days, depending on the size of the user base and the number of conversations.

SettingsTriggered Messages
Now you can use the email builder to create amazing content with no coding skills
12.04.2022

With the intuitive and simple email builder you can create nice emails in 5 minute! How is it possible?

  1. Use a lot of different standard blocks — just insert your text, image or video.
  2. Don’t create emails from scratch, develop and save templates.
  3. Make the email more human and vibrant! Add stickers, imoji, gifs that are already inside the email builder.
  4. Customize the display of content depending on the screen size — let the letter look equally good on your phone and desktop.
  5. You can export emails as HTML code and use it in other services.

We’re happy to chat with you on any questions, comments, or suggestions on the new email builder.

Read the article

ChatbotLive Chat and Inbox
We updated the live chat widget and increased conversion into a conversation by 60%
05.04.2022

We’ve redesigned live chat: combined website live chat, messengers, and social networks in a single widget. Thus, website visitors can choose the channels to start a conversation with an agent.

Dashly team does everything to erase boundaries between businesses and customers to make their communication simple, seamless, and human.

We tested the new live chat widget. A/B tests of this version showed significantly higher conversion into a conversation on mobile. With the new live chat widget, visitors write to messengers and live chat more frequently. There is 40% to 180% growth of a conversion into a conversation within different business segments and channels.

Chatbot
Level up your customer support quality and speed with updated chatbot
05.04.2022
  • Now you can trigger the chatbot by clicking on its widget on your website, not just by events.
  • Creating scenarios for working and non-working hours has become much easier. There is no need to launch a second chatbot for this. Do it all in one with the new conditions.
  • You can mark conversations with chatbot as unanswered. It will go to the general list of user requests, where it can be taken by any agent. Thus, users will get an answer faster.

Integrations
Now you can select what types of Instagram messages you want to receive in the Inbox section
18.02.2022

They can be reactions to your messages and stories, mentions in stories and direct messages.

In order not to miss important messages and inquiries that truly matter, you can choose which types of messages to receive in the Dashly Inbox section and which ones to disable. How to do it?

  1. Go to the “Integrations” section
  2. Choose Instagram
  3. In the “Receiving messages” section, select the types of messages you want to receive in the Inbox section

If it’s important for you to get all the reactions from Instagram, keep the default settings.

Settings
Code installation is easier with Google Tag Manager
31.01.2022

It is not necessary to access your website code or ask developers for help from now. Instead, You could start playing with Dashly with no effort.

Select Google Tag Manager on the last step of the Starter guide and follow the instructions.