This is Tim Turovskii, Head of Product at Dashly.
We often tell you about new features of the Dashly conversational platform. But improvements to existing features are also significant.
Thus, I’ve put together a digest of these minor but useful updates to streamline the way your teams communicate with customers.
Let’s talk about updates to:
Chatbots help offload support, collect and qualify leads, and pass them on to sales. There are two types of chatbots in Dashly:
Previously, statistics on Dashly chatbots weren’t always helpful to find out:
There were no statistics on welcome bots at all. Now we have it. We have also improved the leadbot statistics. So you have all the necessary data to scale the success of your chatbot scenarios.
A lead card is a section of the service where sales, support agents and marketers can find out everything (or almost everything) about a user. Since lead card stores a lot of data, sometimes it was difficult to navigate. You could spend 15 minutes scrolling it to find the needed info.
Now everyone can customize the order of data display in the lead card to reduce the search time and make the work more convenient:
We made the chatbot builder more consistent and logical. Earlier, many blocks were hidden in the settings. It was visually unclear how the top menus settings and canvas elements are related and how to set them up.
Now you can find the important settings in separate chatbot builder blocks. These are a detailed list of updates that will help you assemble the chatbot faster:
Migrate the lead base, conversations with users, and the knowledge base for free with the help of Dashly experts. You can move to a new platform within a couple of days.
Just three steps:
With the intuitive and simple email builder you can create nice emails in 5 minute! How is it possible?
We’re happy to chat with you on any questions, comments, or suggestions on the new email builder.
We’ve redesigned live chat: combined website live chat, messengers, and social networks in a single widget. Thus, website visitors can choose the channels to start a conversation with an agent.
Dashly team does everything to erase boundaries between businesses and customers to make their communication simple, seamless, and human.
We tested the new live chat widget. A/B tests of this version showed significantly higher conversion into a conversation on mobile. With the new live chat widget, visitors write to messengers and live chat more frequently. There is 40% to 180% growth of a conversion into a conversation within different business segments and channels.
They can be reactions to your messages and stories, mentions in stories and direct messages.
In order not to miss important messages and inquiries that truly matter, you can choose which types of messages to receive in the Dashly Inbox section and which ones to disable. How to do it?
If it’s important for you to get all the reactions from Instagram, keep the default settings.
It is not necessary to access your website code or ask developers for help from now. Instead, You could start playing with Dashly with no effort.
Select Google Tag Manager on the last step of the Starter guide and follow the instructions.