Product updates:

Creating chatbots become easier with the updated builder

We made the chatbot builder more consistent and logical. Earlier, many blocks were hidden in the settings. It was visually unclear how the top menus settings and canvas elements are related and how to set them up.

Now you can find the important settings in separate chatbot builder blocks. These are a detailed list of updates that will help you assemble the chatbot faster:

  • All the user touchpoints are visible on the canvas.
  • Connection blocks are in the foreground, so you can see what user data we collect and where it can be transferred and stored.
  • The entire chatbot flow (from the trigger to the end of the conversation) is on the same screen now. You can quickly make edits or recall what each chatbot does.

Large and important updates to the SDK

Reduce support agents’ workload with a welcome chatbot: take photos right from the chat and enjoy updated statistics with the new versions of the SDK for Android and iOS.

Learn more about updates

Live Chat and InboxSettings
Improved interface and the live chat logic
  • Now, users see only relevant messages on the main live chat screen.
  • It is possible to open a new conversation every time the user writes to the live chat.
  • We modified and accelerated the Inbox section.

Read more about update

Get free help to migrate from Intercom to Dashly in a couple of days

Migrate the lead base, conversations with users, and the knowledge base for free with the help of Dashly experts. You can move to a new platform within a couple of days.

Just three steps:

  1. Sign a Non-Disclosure Agreement.
  2. Provide access to an Intercom account or API token.
  3. Wait for Dashly experts to transfer data in a few days, depending on the size of the user base and the number of conversations.

SettingsTriggered Messages
Now you can use the email builder to create amazing content with no coding skills

With the intuitive and simple email builder you can create nice emails in 5 minute! How is it possible?

  1. Use a lot of different standard blocks — just insert your text, image or video.
  2. Don’t create emails from scratch, develop and save templates.
  3. Make the email more human and vibrant! Add stickers, imoji, gifs that are already inside the email builder.
  4. Customize the display of content depending on the screen size — let the letter look equally good on your phone and desktop.
  5. You can export emails as HTML code and use it in other services.

We’re happy to chat with you on any questions, comments, or suggestions on the new email builder.

Read the article

ChatbotLive Chat and Inbox
We updated the live chat widget and increased conversion into a conversation by 60%

We’ve redesigned live chat: combined website live chat, messengers, and social networks in a single widget. Thus, website visitors can choose the channels to start a conversation with an agent.

Dashly team does everything to erase boundaries between businesses and customers to make their communication simple, seamless, and human.

We tested the new live chat widget. A/B tests of this version showed significantly higher conversion into a conversation on mobile. With the new live chat widget, visitors write to messengers and live chat more frequently. There is 40% to 180% growth of a conversion into a conversation within different business segments and channels.

Level up your customer support quality and speed with updated chatbot
  • Now you can trigger the chatbot by clicking on its widget on your website, not just by events.
  • Creating scenarios for working and non-working hours has become much easier. There is no need to launch a second chatbot for this. Do it all in one with the new conditions.
  • You can mark conversations with chatbot as unanswered. It will go to the general list of user requests, where it can be taken by any agent. Thus, users will get an answer faster.

Now you can select what types of Instagram messages you want to receive in the Inbox section

They can be reactions to your messages and stories, mentions in stories and direct messages.

In order not to miss important messages and inquiries that truly matter, you can choose which types of messages to receive in the Dashly Inbox section and which ones to disable. How to do it?

  1. Go to the “Integrations” section
  2. Choose Instagram
  3. In the “Receiving messages” section, select the types of messages you want to receive in the Inbox section

If it’s important for you to get all the reactions from Instagram, keep the default settings.

Code installation is easier with Google Tag Manager

It is not necessary to access your website code or ask developers for help from now. Instead, You could start playing with Dashly with no effort.

Select Google Tag Manager on the last step of the Starter guide and follow the instructions.

New SDK version 1.0.38
  • Updated targetSdk version. There’ll be no problems with SDK integration if you use targetSdk >= 31.
  • Updated all third-party libraries.
  • Fixed a problem that some users were unsubscribed from push messages after they log out.
  • Fixed a bug in analytics. Now we count read push messages properly.
  • Fixed several problems you don’t see and worked on stability.
IntegrationsMobile App
The new version of Android app

If you use Edna integration, you can send HSM-messages right from the conversation. Choose an approved template and send it to the user you’ve been talking to via WhatsApp.
If you send messages more than 4096 characters long in Telegram integration, we’ll split them into several ones.
Fixed a bug that affected user names with emoji. Now you can see them with no problems.

Live Chat and Inbox
New conversations filter

Find conversations that need your answer with one button 🔥. Hover and you’ll see how many conversations are waiting for your answer.

Try it in your Inbox.