Now it is enough to specify the URL of the web page you want to show the triggered message or a chatbot.
Read how it works in the post!
We developed a chatbot in Telegram to make business communication with customers even more convenient. Now you can not only connect operators to Telegram but also set up an automatic assistant there.
We are still working on the Telegram bot. At the moment, it will become an excellent support for your team:
Previously, in the Inbox section, you could only search by message text. The agent had to:
It overloaded agents and slowed down their work.
We added a user list to Inbox and enabled search by contact info.
Now an agent can enter a user’s name, phone number, or email, and the system will show a list of relevant conversations. Selecting a specific user, you can see the history of conversations with them.
If you want to restrict access to the search by contact info, disable it in the “Team members” section.
This is Tim Turovskii, Head of Product at Dashly.
We often tell you about new features of the Dashly conversational platform. But improvements to existing features are also significant.
Thus, I’ve put together a digest of these minor but useful updates to streamline the way your teams communicate with customers.
Let’s talk about updates to:
Chatbots help offload support, collect and qualify leads, and pass them on to sales. There are two types of chatbots in Dashly:
Previously, statistics on Dashly chatbots weren’t always helpful to find out:
There were no statistics on welcome bots at all. Now we have it. We have also improved the leadbot statistics. So you have all the necessary data to scale the success of your chatbot scenarios.
A lead card is a section of the service where sales, support agents and marketers can find out everything (or almost everything) about a user. Since lead card stores a lot of data, sometimes it was difficult to navigate. You could spend 15 minutes scrolling it to find the needed info.
Now everyone can customize the order of data display in the lead card to reduce the search time and make the work more convenient:
We made the chatbot builder more consistent and logical. Earlier, many blocks were hidden in the settings. It was visually unclear how the top menus settings and canvas elements are related and how to set them up.
Now you can find the important settings in separate chatbot builder blocks. These are a detailed list of updates that will help you assemble the chatbot faster:
Migrate the lead base, conversations with users, and the knowledge base for free with the help of Dashly experts. You can move to a new platform within a couple of days.
Just three steps:
With the intuitive and simple email builder you can create nice emails in 5 minute! How is it possible?
We’re happy to chat with you on any questions, comments, or suggestions on the new email builder.