5 steps to reduce the workload of your support team and focus them on complex tasks
Communicate with customers via Dashly mobile application
- Agents can communicate with customers via Dashly mobile application and send knowledge base articles straight from the app on the go
- Download Dashly mobile app and stay in touch with your customers from anywhere in the world
- add team members and appoint the ones responsible for conversations
- set up the working hours
- create saved replies
- put answers to frequently asked questions
- let visitors find them on their own
- send the links to the knowledge base for a quicker answer
clarify questions, route the conversation to the right agent and decrease the response time
feedback collection, payment notifications, abandoned cart reminders, etc.