10 best live chat software to convert your website traffic into sales

: 26 minutes 26.04.2022
10 best live chat software to convert your website traffic into sales

It is no secret that live chat improves customer experience and reduces operational costs. But what’s more important, it boosts sales!

Live chat is a great tool for engaging website visitors to chat with the company reps. No long email outreach or call scheduling is needed. Fast communication — fast sales.

Cold stats prove it: live chat has more than a 40% conversion rate. Nothing strange because agents have all info about customers before they send a request anywhere on the web.

And that’s far the end of the features it provides your sales team with. Find out the top 10 live chat tools and their features review below 👇

Must-have features of a live chat for sales

Consider the following features when choosing sales live chat for the website:

  • Social networks, email, and messengers integrations. This critical feature allows visitors to start the conversation on your website and continue wherever they want (Facebook, Viber, Telegram, etc.);
  • Inbox to manage all chats in one place;
  • Triggered messages to engage website visitors in a conversation;
  • Forms and chatbots to capture and qualify leads automatically;
  • Lead card with visitor’s behavior and previous conversations’ history;
  • CRM integrations. Once you collect the contact information of website visitors, you will be able to store them in one place.

Check if the live chat that you use offers similar features. If not, we’ve compiled a list of the 10 best live chats for sales that fit these criteria.

Boost your sales team efficiency with the best live chat toolset to engage, understand, and convert your customers better.

Dashly

Dashly is a conversational marketing platform that provides better customer service and increases sales on the same traffic. It helps focus on an in-the-moment conversation across the entire customer journey.

When visitors land on your website, Dashly live chat allows them to interact with a chatbot before being connected to one of your sales agents. It means that your sales agents are only talking to hot leads, no tire kickers.

Dashly live chat for sales
Here is what sales managers see in Dashly live chat interface

What features do I get?

  • 30+ integrations with CRMs, socials, email, and messaging apps;
  • Canned replies, FAQ chatbot, mobile app, and conversation notifications to increase the reply time;
  • One inbox for live chat, Viber, Telegram, WhatsApp, Facebook Messenger, Instagram, and email communication;
  • Conversations history and visitors behavior tracking in lead cards to know your customers better;
  • Live chat triggered events to choose who and when can see your welcome message;
  • Channels, hotkeys, tags, chat search, filters, and notes for team collaboration;
  • Agent ratings, key live chat metrics, and conversation analytics;
  • Chatbot for automatic conversation routing to the right agent;
  • Audio/video calls to let your support agents talk with customers instead of typing.

This is far from the end of all the benefits sales managers get when using Dashly. Find the full features list on the live chat landing page.

How to install

You don’t even need a developer to do so.

To install the widget to your website, copy the live chat script and paste it into the website header code with one click. You can also connect the platform to your CMS or use Google Tag Manager.

Dashly live chat sales

Pricing: from $29 to $79+ per month

Dashly pricing is based on the number of website visitors you have and unique features in the chosen plan.

Dashly pricing live chat for sales
Dashly offers three plans to choose from Business, Automation, and Premium

Lead generation, live chat, sales automation, and customer support tools are all included in each of them.

What you will get in a basic plan:

  • Live chat;
  • Social integrations;
  • Users’ data tracking;
  • Triggered chat messages;
  • Integrated knowledge base;
  • Up to 1000 unique visitors per month;
  • An unlimited number of agents in a conversation.

In case you want to upgrade for more advanced features, you should consider the Automation plan in which you will get:

  • A/B tests and analytics;
  • Targeted automated campaigns;
  • Automated conversation assignment;
  • Unlimited triggered messages and lead qualification bots.

Dashly offers a free plan for small businesses and sales agents in which you will get:

  • Live chat,
  • Team inbox,
  • Email replies to chat messages,
  • Mobile apps.

Trial

Dashly offers a 7-day free trial period with full access to all core features alongside sales live chat. No credit card information is required.

Pros and cons

What’s goodWhat’s bad
— Unlimited number of agents on any plan.
— For marketing teams and sales agents, Dashly is a perfect tool to get more leads and conversions with analytics funnels.
— 30+ integrations.
— Message editing.
— Courteous support team.
— User-friendly UI.
— Some complicated tasks may involve the assistance of developers, but Dashly is always willing to help.
— No email assistant;
— No AI.

Freshdesk Messaging

Freshdesk live sales chat for website
Freshdesk Messaging live chat interface

When you think of a live chat for sales, there is another platform to mention. Freshdesk Messaging is a cutting-edge messaging platform for sales and customer service teams. The tool lets you manage your customer communication easily and intuitively. There’s also a built-in CRM system that can be utilized to create leads and manage them.

What features do I get?

  • Omnichannel live chat and messaging solution;
  • AI-powered features for automation of repetitive tasks;
  • Seamlessly reply to tickets and conversations across other channels;
  • Keep all your customer conversations in one place, with a complete history of past interactions;
  • Assign sales and support agents to specific tickets based on their skill set or the customer’s language preferences;
  • Automate common responses to tickets and conversations;
  • Collaborate on your messaging projects easily between marketing, sales, and customer service teams through integrations with third-party platforms.

How to install

Start converting your website visitors (those who haven’t logged in) with Freshdesk Messaging live chat for sales in just a few minutes. Copy this code snippet and paste it on every page of your website where you want the Freshdesk Messaging live chat to show.

Pricing: from $18 to $83 per agent/per month

Freshdesk chat for sales pricing
Freshdesk Messaging offers four plans with premium features on higher-tier plans

Pricing for Freshdesk Messaging live chat depends on the number of agents as well as whether you choose to pay monthly or commit to an annual plan. Also, the software offers a free plan for small businesses and startups.

What’s included in a basic plan

Freshdesk offers a free plan with the following features:

  • Chatbot Builder,
  • Chatbot Analytics,
  • Shopify Integration,
  • Freshdesk Integration.

Paid “Growth” plan for $15 if billed annually offers more diverse features for small businesses:

  • Up to 2000 bot sessions/month Free,
  • Priority Inbox,
  • Canned Response,
  • Facebook Messenger,
  • User Segmentation,
  • Business Hours.

Trial

Freshdesk Messaging offers a 21-day free trial to test sales live chat for your team.

Pros and cons

What’s goodWhat’s bad
— Free plan;
— Great UI;
— Easy to use, configure and integrate with other products;
— Allows unlimited contacts to be stored on the system;
— Priority inbox for customers with urgent inquiries.
— Certain essential features are only available to the highest pricing tier;
— The automated system is relatively slow and does not respond well according to all the requirements;
— Chatbot features aren’t up to the mark when compared to competitors;
— No option to filter messages by time. Searching for conversations takes time.

Drift

Drift using live chat for sales
Drift live chat interface

If you want to choose the live chat that aligns with your business goals, consider Drift. It’s a live chat for sales (or marketing) explicitly built for generating leads, but it does so uniquely. Rather than pushing website visitors to engage in conversation constantly, Drift lets you set up “playbooks” that personalize conversations based on their behavior and interactions with your site.

What features do I get?

  • Triggered messages;
  • Automated routing;
  • Opportunity to select target users and get notifications when they enter the website;
  • Canned replies;
  • Ratings for customer feedback;
  • Internal notes;
  • Chat scoring and conversation analysis;
  • Website visitors behavior tracking.

How to install

Install the widget code on your website to start using Drift’s live chat. You can also use WordPress to integrate the software on your website.

Drift live chat for sales
Drift gives step-by-step instructions for installing the code

Pricing: from $0 to $1500 a month

Drift live chat sales pricing

There are further plans for medium and large businesses: Premium, Advanced, and Enterprise. However, all prices are only available following a one-on-one consultation with an agent. Small businesses can use Drift’s free plan.

Free Plan: Welcome email greetings, email signatures, website live chat software, and basic reporting. Vidyard, calendar, Slack, and Google Analytics are among the connections available, with a limit of 100 contacts and a single agent.

Premium: Pricing starts at $600 per month for ten seats and $80 for each additional seat. In this plan, you’ll get proactive messages, chatbots, revenue reports, live chat, and canned responses. However, A/B testing, role-based access management, and multilingual chatbots for various brands are unavailable.

Advanced and Enterprise: To get other advanced features such as multilingual support, A/B testing, and AI-powered chatbots, you have to upgrade to higher-tier plans and pay roughly $4,800 per year.

Startup Program: For startups, Drift offers a special program for $500 for ten seats and three tiers based on startup funding amount.

Trial

There is no trial period for Drift’s paid plans. However, you can use their free plan.

Pros and cons

What’s goodWhat’s bad
— Segmentation capabilities are compelling;
— Marketo and Salesforce are examples of significant sales and marketing systems that can be integrated.
— Because of the product’s intricacy, there is a steep learning curve;
— The information in the chat inbox is not always correct;
— Lack of transparency in pricing.

Crisp

Crisp live sales chat for website
Crisp live chat interface

Crisp is an eCommerce live chat software that helps you communicate with your customers. It gives you a platform where you can solve your clients’ problems, answer their questions, and talk to them about new deals and products.

With Crisp, you can design a custom widget (the icon on your website that customers click to initiate the chat) for your website or app and choose where it will appear on the page. You can also use Crisp’s API integration to create a live chat feature specifically for your sales process.

What features do I get?

  • Messages from email, messengers, and social media are all handled by a single admin panel;
  • Social media integration (Facebook Messenger, Twitter, Telegram, SMS);
  • Live chat messages that are automatically triggered;
  • In a chat, send GIFs, videos, and files;
  • Co-browsing enables you to see websites and pages alongside another user;
  • Real-time conversation translation into more than 100 languages. You can type your response in your native language, and the software will automatically translate it into the customer’s language.

How to install

Copy the widget’s HTML code and paste it into your website’s code to use Crisp. You can also watch video tutorials and installation guidelines for popular website engines.

Pricing: from $0 to $95 per month per website

Crisp using live chat for sales
Crisp live chat offers three plans: Free, Pro and Unlimited

Crisp offers several plans paid plans with advanced features as well as a free plan:

  • Basic: $0 for two seats and basic live chat;
  • Pro: $25 per month for four seats with prepared responses;
  • Unlimited: analytics and chatbots for $95 per month.

Trial

Customers can sign up for a 14-day free trial to see if their preferred plan is right for sales and support before paying.

Pros and cons

What’s goodWhat’s bad
— Prompt and reliable mobile application notifications;
— Chatbots are easier to set up than their competitors’ bots;
— Excellent value for money, especially with the Unlimited plan.
— To work properly, the MagicBrowse tool requires a strong Internet connection;
— Agent-specific reports must be custom-built with API;
— The email editor is more complex than the tools of competitors.

Olark

Olark live chat for sales
Olark live chat interface

​​Olark is a cloud-based live chat platform that allows businesses to communicate with customers via their websites. Olark has several useful features for sales, including automatic messages, team management, real-time reporting, and searchable transcripts. The solution also includes targeted chat, chat monitoring, and analytics within the suite.

What features do I get?

  • In-depth live chat analytics;
  • Lead capture forms;
  • Chat history;
  • Live chat routing;
  • Canned responses;
  • Triggered live chat messages;
  • Real-time reports;
  • Access to all conversations;
  • Co-browsing — you can view websites and visit pages together with a user;
  • Real-time conversation translation into over 100 languages (extra charge);
  • 30 integrations.

How to install

Olark’s software is simple to install on your website and takes only a few minutes. Moreover, you can accomplish it without the assistance of developers. You may find complete installation manuals at Olark’s help center. Installation manuals for popular CMS are also available.

Olark live chat sales
You can set up a live chat on your website in just a few minutes

Pricing: from $29/per agent

The price is determined by the number of agents in the chat. You’ll be charged $29 for one agent on the basic plan if you pay monthly. There is a Pro plan that is best suited for enterprises. On-demand, you can request price information. Unfortunately, Olark does not offer a free plan.

For an additional charge, you can get access to:

  • Co-browsing,
  • Non-branded chatbox,
  • Live chat translation,
  • Visitor insights.
Olark live sales chat for website

Trial

Olark offers a 14-day free trial to test the software on your website.

Pros and cons

What’s goodWhat’s bad
— Transcripts are simple to find and navigate;
— A versatile communication platform for users;
— Perfect for small and medium-sized businesses;
— The user interface is simple and intuitive.
— Doesn’t allow for the creation of email campaigns or pop-ups;
— No free plan;
— Automation is minimal;
— Doesn’t suit large or growing businesses;
— It can be costly for its features compared to competitors;
— A live chat widget has limited customization.

Intercom

Intercom chat for sales
Intercom admin panel. Source

Intercom is another popular live chat and messaging platform many businesses use for sales. It’s an expensive SaaS platform that lets businesses communicate with users on their website, mobile app, or email. With Intercom, you can send targeted messages at the right time based on user behavior and profile data.

Intercom’s live chat helps you easily create custom live chat experiences on your website, sending targeted messages and targeted content to each visitor in real-time.

What features do I get?

  • Send customized on-site messages;
  • Collect visitor information via live chat or contact forms;
  • Track user events and trigger custom messages;
  • Mobile application to answer customer requests on the go;
  • Email campaigns and A/B tests;
  • Reach potential customers via email or web push notification;
  • Send in-app messages through your mobile app version of Intercom (available for iOS and Android);
  • Automated conversations based on user’s data;
  • A comprehensive dashboard that allows you to see how many conversations are happening at any given time;
  • An easy way to transfer conversations from a live chat session into an email if necessary.

How to install

To install Intercom live chat, add the widget code to your website. It’s quite simple and won’t take much of your time. Intercom gives step-by-step instructions for putting the code into production.

If you can’t handle it yourself, you can share a link with your fellow developer. Your Intercom account will be accessible to anyone who has the link. Alternatively, you can reach out to Intercom support if you have any difficulties installing live chat on your website.

Intercom using live chat for sales

Pricing: from $74 to $999+ per month

The price for Intercom varies depending on your company size and the features that you need for your business’s growth.

If you want to add live chat for sales and customer support as an additional feature, pay $106 per month.

Also, a limited amount of agents and contacts are included in each plan. If you go above the limit, you’ll have to pay a surcharge, which is typically extremely expensive for a business.

Trial

You can use the software on your website for free for 14 days, but you’ll have to give your credit card information.

Pros and cons

What’s goodWhat’s bad
— It only takes a few minutes to set up the Intercom software;
— The knowledge base is quite diverse and continually grows;
— Other live chat platforms don’t provide as many in-depth data as Intercom;
— Straightforward and intuitive interface.
— Customer support is slow and unresponsive;
— The software is expensive for smaller businesses;
— Complicated pricing program and extra charges;
— Lots of bugs.

Zoho SalesIQ

Zoho SalesIQ live chat for sales
Zoho SalesIQ live chat dashboard

One of the best tools available for direct sales through live chat is Zoho SalesIQ. This powerful software helps you engage with your website visitors while browsing your website and provides you with all relevant leads in real-time to close them through direct sales using live chat quickly.

What features do I get?

  • Lead generation;
  • Visitors geolocation tracking;
  • Canned responses;
  • Follow-up actions;
  • JavaScript APIs;
  • Live chat;
  • Email campaigns;
  • Chat translation;
  • Personalized chat;
  • CRM data-based proactive triggers;
  • Interaction history;
  • Visitor activity tracking;
  • Team monitoring;
  • Traffic monitoring;
  • Visitor engagement;
  • Actionable analytics;
  • Integrations with eCommerce platforms.

How to install

It is effortless to get started with a live chat for sales by Zoho SalesIQ. To install the live chat, simply embed the code into your website. It takes just a few steps, and a live chat should appear on your website in minutes.

Zoho SalesIQ live chat sales
Zoho SalesIQ offers step-by-step guides and tutorials on live chat installation

Pricing: from $0 to $25 per month/per agent

Zoho SalesIQ live sales chat for website

The pricing depends on the number of agents using the platform and the features required by your business.

Trial

Zoho SalesIQ provides a 15-day free trial to try out advanced features of a live chat for sales on your website. No credit card is required.

What’s in the basic plan:

The free plan allows you to have three agents and gives access to:

  • File sharing.
  • Track and engage with 10K visitors/month.
  • 100 Chat sessions/per month.
  • Canned replies.
  • Basic visitor information.
  • Mobile SDK.
  • Credit card masking.
  • Integration with Zoho apps.
  • Daily reports.

Pros and cons

What’s goodWhat’s bad
— SalesIQ integrates well with other Zoho apps like CRM;
— Intuitive interface;
— Easy to use and very reliable;
— Great customer service.
— Chats sometimes come in without notification, so agents may fail to respond to some chats;
— The configuration with some sites can be difficult, especially with WordPress;
— The free plan has limited features;
— Can slow down the website due to code issues.

LiveChat

LiveChat chat for sales
LiveChat software dashboard. Source

LiveChat is an excellent online chat platform that enables customer support and sales agents to communicate with customers directly on their website, through social media, mobile, web, or messaging apps.

LiveChat is perceived as a simple chat window that displays on a website and is easy to integrate, tweak, and rebrand. It’s strong customer support and sales software that meets all of a modern company’s communication demands.

What features do I get?

  • Sneak peek at what the user is typing before sending a message;
  • Chat history;
  • Automated replies;
  • Search and filter;
  • Assign conversations to other agents;
  • Automated notifications and triggers;
  • Geotargeting;
  • Live chat widget enables different actions on your websites, such as payments or meeting schedules;
  • Triggered live chat messages for unique website visitor behavior;
  • Options for branding and personalization;
  • Built-in ticketing system. Chat ratings, reviews, and customer loyalty reports;
  • File sharing;
  • 200+ integrations.

How to install

Simply embed the software code on your website to use a live chat. For any CMS, web platform, or eCommerce platform, LiveChat provides detailed setup instructions.

LiveChat using live chat for sales
LiveChat provides step-by-step instructions for installing the widget

Pricing: from $19 to $59+ per month if billed monthly

There are four plans in LiveChat:

LiveChat live chat for sales

The number of active agents determines the price of the software. Therefore, you can save up on costs if you commit to an annual plan.

What’s included in the basic plan:

  • One automated greeting;
  • Chat history of the last 60 days;
  • Basic customizations of a live chat.

What’s not included:

  • Tags for live chat;
  • Statistics (you can only see daily reports on the performance of your agents).

Trial

LiveChat offers a 14-day free trial to test the software on your website.

Pros and cons

What’s goodWhat’s bad
— Easy to integrate with other software;
— You can test-drive live chat before committing;
— The interface is easy to use and understand. No need to go through an extensive tutorial or user guide;
— The excellent support team will answer your questions and implement changes quickly if necessary.
— Not feature-rich compared to other competitors;
— Long loading times for user reports;
— The price is high for the same features that you can get from other competitors for a lower price;
— Limited tools for agents on a mobile app.

HelpCrunch

HelpCrunch live chat sales
HelpCrunch live chat admin panel

Another great example of a live chat for sales is HelpCrunch. HelpCrunch is a live chat software that helps you engage and convert website visitors into customers. It’s an all-in-one customer communication platform that can be used for live chats and offers email marketing and CRM features.

HelpCrunch helps companies streamline customer support and sales. You can use it to offer live chat and email support to your customers, turn website visitors into leads, collect feedback, etc.

What features do I get?

  • Real-time live chat;
  • Email marketing automation and email marketing templates;
  • You can ask users to fill out surveys directly through the live chat or integrate it with your CRM system (there are 30+ integrations available);
  • Web push notifications;
  • Help desk software;
  • Knowledge base;
  • Ability to set up automatic triggers for messages based on visitor behavior;
  • The live chat widget is available both on mobile and desktop devices and comes in multiple languages;
  • The customization options include changing the language, logo, colors, and fonts to make it look more natural for your brand;
  • HelpCrunch offers integration with various third-party applications.

How to install

It’s not very complex to install the HelpCrunch live chat widget on your website. Simply embed the widget code on your website or connect it with your content management system (CMS). Then, if you have any questions, you may use the live chat feature in the admin area to contact an assistant.

It only takes a few minutes to install the HelpCrunch software.

Pricing: from $15 to $25 per agent/per month

HelpCrunch offers three plans: Basic, Pro, and Enterprise. The fee may differ for larger enterprises if you need to unlock an unlimited number of team members and emails.

HelpCrunch live sales chat for website
HelpCrunch offers Basic, Pro, and Enterprise plans

What’s included in the basic plan?

  • One live chat widget;
  • Unlimited chat manual messages;
  • Three triggered live chat messages;
  • Three pop-ups;
  • Knowledge base;
  • Live chat support.

You might have to upgrade to a higher-tier plan if you want to unlock email capabilities or unlimited features for your sales agents.

Trial

HelpCrunch offers a 14-day free trial on its live chat software.

Pros and cons

What’s goodWhat’s bad
— Easy to install on your website;
— Affordable pricing for startups;
— Great customer support;
— Intuitive and simple interface.
— Limitations on emails and auto-replies for lower-tier plans;
— Unstable mobile application.

LiveAgent

LiveAgent chat for sales
LiveAgent dashboard and live chat interface

LiveAgent is one of the best sales live chats and the number one help desk software solution. It helps you manage leads from all channels, such as email, social media, and ticketing.

LiveAgent allows you to chat with customers on your website, Facebook, or mobile devices. This live chat for sales also enables you to track leads through their journey across all channels and see every interaction they have with your business.

What features do I get?

  • Integrations with Zoho CRM, Salesforce CRM, and Freshsales CRM;
  • The software also allows you to manage social media accounts and messaging apps from a single dashboard;
  • LiveAgent can automate routine tasks related to lead management so that you can focus on more critical tasks;
  • It also allows you to tag, segment, and score your leads based on their activity or conversation history;
  • You can also create custom reports on how your sales team performs in converting prospects into customers.

How to install

To install LiveAgent live chat into your website, you may use this 4-step installation guide.

Pricing: from $0 to $49 per agent/per month

LiveAgent using live chat for sales

LiveAgent offers several paid plans alongside a free plan. However, choose a higher-tier plan if you want live chat features for sales and support.

What’s included in a basic plan

  • Live chat;
  • One agent seat;
  • Ticket history for 7 days;
  • Custom email templates;
  • Internal tickets;
  • Attachments in the live chat;
  • Knowledge base;
  • Mobile app.

Trial

LiveAgent offers a 14-day free trial to test live chat for sales and support agents. No credit card information is required.

Pros and cons

What’s goodWhat’s bad
— Easy to use for agents;
— Integration of different tools;
— Easy to integrate;
— User-friendly;
— Great support.
— Lack of personalization and customization;
— Chat is not translated automatically to other languages;
— Needs more features as to automatic responses.

To sum up

We know how hard it can be to pick the perfect live chat for sales for your website. Here are some key points to focus on while selecting the live chat for your business:

  • First, determine your budget. Several live chat solutions, such as Drift, Freshdesk Messaging, and Olark, offer free versions, but they lack basic functionality.
  • Then check the pricing model of the live chat. There is a vast difference between plans offered by such companies, as some have monthly charges while others provide only annual plans. Find out whether it is possible to pay for a monthly subscription, or you can only afford yearly payments.

If you want to calculate an estimated cost per month, use our formula:

(Number of agents * Monthly/Annual price) / (12 months/1 year) = Cost per month/year.

  • Compare features and select ones that matter to your business most. For example, if you sell products in multiple languages, choose a live chat that supports various languages to encourage more sales.
  • If you have a growing company, then you have to consider a live chat that can grow with you by offering more robust features for your business.

We hope this article has helped you decide on the best one for your business and avoid common mistakes when choosing live chat software.

Still not sure which live chat for sales is right for you? No worries, contact our expert, who will assess your website communication to find the best solution.

FAQ

What is a live chat?

Live chat is a widget that you can place on your website to communicate with your customers in real-time. The benefits of live chat are obvious — solving customers’ problems directly on the website helps sales agents capture more leads and increase conversions.

How can a live chat influence sales?

Website visitors ignore popups and banners, but it’s much more difficult to ignore an interactive window asking if they need help. The unique value of live chats for sales is that it allows you to start a conversation instantly.
Integrate live chat into the sales and marketing strategy to:
— Increase sales;
— Help potential customers get answers to all their questions and concerns;
— Personalize the website communication to increase engagement;
— Collect email addresses and phone numbers;
— Qualify customers to contact only hot ones;
— Build a loyal brand image to get customers’ trust.

What are the key features of live chat for sales?

The key features of live chat for sales include:
Chat widget: an icon that displays on your website and helps visitors talk with you;
— Integrations with audio and video calls such as Zoom, Skype, Google Meets, etc.;
Chat transcript: all conversations are saved as transcripts so that you can view and edit them;
Automated messages that a visitor gets if there is no one to respond;
Canned responses can be used when you get the same questions too often;
Triggers for sending messages or invitations to chat;
Integrations with the tools you use, like CRM or marketing automation;
— Easy installation — no coding required.

How to choose the most suitable live chat for sales for your website?

Before choosing the right live chat software for sales, consider what features will be the most useful for your business. Here are some things to keep in mind about a live chat for sales:
— It should work well on mobile devices such as smartphones and tablets;
— It is also essential to choose a live chat where you can have multiple sales agents simultaneously in case you need to help more than one customer at the time of purchase;
— Choose a live chat with growth potential if you plan to expand your business;
— It should easily integrate into your CRM tools.

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