Every SaaS company strives to acquire as many active users as possible. If you’re reading this, you probably know that one of the powerful solutions for SaaS website is live chat.
Live chat is an all-in-one solution for SaaS companies to improve customer support quality, capture leads, get more information about them, collect customer feedback, boost sales, and, finally, revenue.
Sounds good, isn’t it?
There may be many mistakes when choosing live chat — how to choose the most suitable live chat that will meet all the SaaS business needs? No need to waste weeks testing different solutions. We’ve made this for you.
In this article, we’ve reviewed the top 7 live chats for SaaS companies to grow your business metrics via excellent customer experience.
Before we start, we’d like to list the major features that SaaS companies often find helpful in live chat:
These features will organize the work of SaaS customer support, sales, marketing, and product marketing teams. Thanks to live chat they won’t miss any message from customers and will deliver the value of your SaaS product.
Now, let’s find out the best live chat for SaaS business.
If you’re searching for live chat for a SaaS company, this is one of the best solutions you should take a closer look at. Dashly live chat will convert more website visitors into leads and customers. Also, it allows providing personalized service thanks to customer data collection and chatbot.
This live chat is for the marketing, sales, and support team in a fast-growing SaaS startup or big company.
So, Dashly live chat will both boost sales and improve customer experience.
It takes two minutes to run Dashly. You need to copy the script and add it to your website code before the closing tag </head>.
The other way to add Dashly to your website is to connect the platform to your CMS or to use Google Tag Manager.
A 7-day free trial is available.
If there are less than 1000 unique users per month on your website, you can use a free plan. It is the Dashly live chat version that includes two agents seats, a team inbox, and email replies to chat messages.
Generally, the price of this live chat software depends on the number of your unique website visitors and add-ons you choose to include in your plan. For example, if there are 1000 users, you’ll pay $39/month for the Business chat plan.
However, if you want a full-fledged platform to enhance your SaaS website, consider the Marketing plan. It gives access to all the major Dashly tools, along with advanced analytics.
This live chat is different from other chats for SaaS companies because it offers unlimited agents seats in each plan.
Also, you can save 20% of the price by billing annually.
|– Unlimited agents seats and low price.|
– Integrations with messengers, CRMs, and social networks.
– Friendly interface.
– Ability to work with leads that were inactive for 30+ days.
|– No AI.|
Read also: The secret weapon of your competitors or Why you should focus on customer service first
Intercom is one of the best customer communication platforms that provides live chat for marketing and support teams in pretty big SaaS companies and corporations, as smaller ones couldn’t afford it. Along with a chatbot that allows automating some conversations, you can also send personalized messages to specific segments of your website visitors.
Before installing, you need to book a free demo — you can’t explore the product by yourself.
You can also do it with integrations (Google Tag Manager, Segment, WordPress, or Shopify).
Free trial: available (14 days).
Intercom is one of the most expensive live chats for SaaS businesses. The plan for a small business (Starter) begins from $74 per month; this includes only two agent seats and up to 1000 website visitors. Adding agents’ seats cost $19 per person.
On a Starter plan, you cannot use some vital SaaS features, for example, Facebook integration and A/B tests.
|– A lot of integrations for SaaS.|
– Chatbot and message automation.
– Advanced analytics.
– Self-serve articles.
|– Extra pay for many features.|
– Difficult to estimate the price for the live chat.
– No opportunity to work with leads that were inactive for 30 days.
Read also: The 36 statistics on how chatbot for businesses grow your revenue in 2023
LiveChat enables instant communication with your website visitors and boosts sales. So, this live chat for SaaS companies will close all your conversational needs.
This live chat will be convenient for customer support in middle-sized and big SaaS companies.
After signing up, you can install the LiveChat code. There are several options: you can do it manually by pasting the code on your website or using Google Tag Manager, WordPress Plugin, or any other way.
Free trial: available (14 days).
The pricing is affordable for many SaaS companies and starts from $19 per month (Starter plan). For this price, you’ll get a limited number of features. For example, to enable chat tagging, you’ll need to buy the Team plan (starts at $33/mo) while to get reports, you’ll need the Business plan (from $50/mo).
|– Very friendly interface.|
– A lot of integrations for SaaS to make customer service better.
|– Sometimes, the live chat may work slowly.|
– Expensive, especially in case you drive more traffic to your website.
Read also: 15 best lead generation services to grow your base in 2023
This is one of the most convenient live chats for SaaS companies. What makes it special — it’s free. Hubspot live chat helps SaaS companies connect users with the right people from your company and quickly provide them with the information they need.
HubSpot live chat is suitable for customer support in small SaaS startups.
To install live chat, you’ll have to add the HubSpot code before the end of the <body> tag:
Before doing this, HubSpot will offer you to choose your live chat design, availability hours, and even launch a basic chatbot.
The live chat itself is totally free. Using marketing or sales features (for example, email marketing) costs from $50/mo.
|– Absolutely free.|
– Flexible prospect card.
|– Limited number of features needed by SaaS companies.|
– No branding removal.
– No customer support.
Zendesk live chat for SaaS will help you launch a personalized conversation with website visitors and engage them with your product. This solution is for customer support and sales teams in middle-sized and big SaaS companies. Zendesk chatbot enables 24/7 support no matter whether your agents are available, while proactive messages automatically involve more users.
You can install Zendesk by adding the code block to your website.
Free trial: 30 days.
The price starts from $19 per month when billed annually and $25 when billed monthly. Starting with the Professional plan ($49), you’ll be able to run customer surveys and set working hours — cool features for SaaS companies.
|– Automatic ticket creation and replies when agents are away.|
– Easy to use.
– Automatic translation to the user’s language.
|– Some SaaS companies claim it takes a long time to load the admin panel.|
– Too difficult to create and use templates.
– Unable to edit a reply when it’s delivered.
Read also: 10 conversion rate optimization tools to enhance your funnel and boost revenue
Drift is a live chat for customer support, sales, and marketing teams in pretty big SaaS companies and corporations who want to engage more website visitors and convert them into buyers. Drift allows chatting with users in real-time and immediately gives them answers to their questions. Using AI-powered tools, you can personalize your SaaS company’s visitors’ experience.
No free trial, but the free version is available. However, you may use this only in case there are less than 100 contacts in your contact list; you will be unable to use some important SaaS companies’ features, for example, Drift Chatbot.
The premium plan starts at $600/month — this includes a custom chatbot, analytics, up to 10 agents seats, and other features. Additional seats cost $80/month per agent.
To get more details, you can start the Drift chatbot, leave your email, and book a demo.
|– Easy to set up and use. |
– user-friendly interface.
– Useful for SaaS live view.
|– Customer support may sometimes answer your questions slowly.|
– some SaaS companies claim Drift is overpriced, and the pricing is unclear.
PureChat is a live chat solution for customer support in mid-sized SaaS companies that want to engage more website visitors in conversation and turn them into customers. There are many features designed for SaaS: AI integration, trigger-based actions, and others.
Read also: Customer engagement strategy template to create omnichannel campaigns
So, PureChat will enable you not only to launch live chat on your website but to integrate all the communication services you usually use for work.
There are also several options to choose from for PureChat installation. You can add the code before the </body> tag on your website or use WordPress, Shopify, or Weebly plugins to add the PureChat widget to your website easily.
Free trial: 30 days.
|– Affordable price.|
– Easy to use and customizable.
|– Slowly working customer support.|
– No chatbots and knowledge base.
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