Custom Chatbot to Collect Leads and Support Users on your Website

Marketing:

• Custom bots start a conversation and engage visitors in a conversation;

• Help you meet the quota of qualified leads;

• Learn visitors how to use your service or product.

• Provide in time reactions to visitors actions;

• Share lead magnets, articles, cases, files and images;

Sales:

• Deliver qualified leads to sales;

• Convert visitors into customers by recommending them a relevant service;

• Save your sales agents time and resources on pre-qualification;

• Collect customer name, email, phone number, and other specific information to provide better support, service, and further sales;

Support:

• Reduce reply time by pre-qualifying visitors’ requests and answering FAQs;

• Help visitors to learn how to use your product or service;

• Route them to the right page;

• Save your support resources by filling in the lead card with customer info.

• The chatbot will be able to send a meeting invitation. So that customers can pick a time slot without chatting with a support or sales agent.

• The chatbot will make it possible to send articles from your knowledge base (built with Dashly).

If you’re in support, it will:

• Engage a visitor to start a chat;

• Save your support agents resources and provide sales conversational service by answering FAQs;

• Learn new clients how to use your service;

If you’re in sales, it will:

• Convert visitors into customers by recommending products, pricing plans, clients cases to read, etc.

• Save your time on pre-qualification;

• Custom chatbots turn new users into loyal customers with personalized marketing offers;

If you’re in marketing, it will:

• Proactively ask questions to qualify leads;

• Capture their contacts and other data;

• Save this info in a lead card and route it to sales, support agents;

• Test marketing hypotheses without developers.

No, a chatbot reacts to a specific action done by visitors on a website. It doesn’t support a conversation when prospects type smth random (feature is under development). Chatbots engage visitors in a conversation with pre-defined answers. If there’s no option your customer needs, the chatbot will call a human. Try how it works.

If you already have Dashly cloud conversational marketing live chat widget on your site, there’s no need to install a bot additionally. It will take you 5 minutes to build the chatbot with a visual constructor.