There won’t be analogies about an acquaintance in a bar or stupid jokes; it is clear without them how important it is to correctly start a conversation with a customer.
We have already talked about the fact that quality support helps the user to convert to using the service and not to get into the churn when they face difficulties. In addition, chat messages set up properly help increase sales.
Whether you’re using the chat to increase sales or to support users, we’ve collected ideas for the first messages that will fit any task.
These first messages are universal, suitable for any part of your website; the setup takes minimum time, draws attention to the chat and, in turn, increases the conversion rate. They are suitable for both sales and support.
Read also: 15 best lead generation services to grow your base in 2023
For those who don’t find a neutral message enough: think about what’s important and interesting for a user that you have and write it to them in a chat.
Read also: The 36 statistics on how chatbot for businesses grow your revenue in 2023
Read also: 10 conversion rate optimization tools to enhance your funnel and boost revenue
Read also: Customer engagement strategy template to create omnichannel campaigns
An automatic message in a chat can help users deal with issues before they occur.
Analyze the behavior of customers on your website and pay attention to where the churn rate is highest; users may have difficulties or questions that you can help them with.
It’s also helpful to talk to the support team; find out what issues they have to deal with most often and set up an auto-reply message for when such issues arise.
What can you offer to help with:
Read also: The secret weapon of your competitors or Why you should focus on customer service first
👉 Live Chat Best Practices: 20 Hacks to Make Customer Service Better
👉7 Best Live Chat for eCommerce: Boost Conversion on your Website
👉 Top 5 live chat mobile app: find the best fit for your business
👉 Live Chat: How Online Chat Tool Can Help Your Business
👉 20 Best Live Chat Software for your website chat service