How to start a conversation with a customer: 25 welcome message ideas

How to start a conversation with a customer: 25 welcome message ideas

There won’t be analogies about an acquaintance in a bar or stupid jokes; it is clear without them how important it is to correctly start a conversation with a customer.

We have already talked about the fact that quality support helps the user to convert to using the service and not to get into the churn when they face difficulties. In addition, chat messages set up properly help increase sales.

Whether you’re using the chat to increase sales or to support users, we’ve collected ideas for the first messages that will fit any task.


These first messages are universal, suitable for any part of your website; the setup takes minimum time, draws attention to the chat and, in turn, increases the conversion rate. They are suitable for both sales and support.

Read also: 15 best lead generation services to grow your base in 2023

Convert to making an action

For those who don’t find a neutral message enough: think about what’s important and interesting for a user that you have and write it to them in a chat.

  • Promotion or sale
  • Location-based special offer
welcome messages 3
  • Special offer for people from a specific traffic source
welcome messages 3
  • Release of a new feature/news on an update
welcome messages 3

Read also: The 36 statistics on how chatbot for businesses grow your revenue in 2023

  • New blog article
welcome messages 3
  • Upcoming webinar
welcome messages 3

Read also: 17 Zendesk alternative services and 13 live chat alternatives to try this year

  • Useful article on the subject
welcome messages 3
  • Nurturing users who already visited your website
  • Invitation to participate in the survey
welcome messages 3
  • Invitation to start a trial period
welcome messages 3

Read also: 10 conversion rate optimization tools to enhance your funnel and boost revenue

  • The trial subscription end reminder
  • Demo version
  • Push a user towards the registration
  • Remind a user to complete their registration
  • Offer a bonus for completing the registration
  • Suggest configuring a feature that the user has not yet activated
welcome customer

Read also: Customer engagement strategy template to create omnichannel campaigns

Help resolve an issue

An automatic message in a chat can help users deal with issues before they occur. 

Analyze the behavior of customers on your website and pay attention to where the churn rate is highest; users may have difficulties or questions that you can help them with. 

It’s also helpful to talk to the support team; find out what issues they have to deal with most often and set up an auto-reply message for when such issues arise. 

What can you offer to help with:

  • Search for a specific product or tool
welcome customer
  • Choosing a plan
welcome customer
  • Implementing the script on the website
welcome customer
  • Problems with calculating plans
welcome customer
  • Payment issues
welcome customer

Read also: The secret weapon of your competitors or Why you should focus on customer service first

  • Help with setting up a specific feature
welcome customer

What to keep in mind when setting up an automated message in a chat

  • Start by addressing by name; personalization of messages positively influences the conversion rate;
  • Keep the user’s interests in mind: offer him or her messages which are relevant to the pages he or she has been to or the products he or she has viewed;
  • Do not go too far with the messages so as not to irritate the user;
  • Specify the working hours of the agents so the customer knows when they will get an answer;
  • Do not insist on the customer leaving you all the data at once: resolve the issue first;
  • An agent with a human name and face is more likely to be answered; make use of this.

Read also:

👉 Live Chat Best Practices: 20 Hacks to Make Customer Service Better
👉7 Best Live Chat for eCommerce: Boost Conversion on your Website
👉 Top 5 live chat mobile app: find the best fit for your business
👉 Live Chat: How Online Chat Tool Can Help Your Business
👉 20 Best Live Chat Software for your website chat service

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