Updates

Online and offline status of support agents will sync across all devices and browsers
14.04.2021

From now on you won’t have to set your online or offline status manually every time you enter the mobile app. It will automatically sync with the web and across all apps.
If you set the offline status manually and have no conversations are assigned to you, it will also remain on all devices and browsers and on mobile and desktop apps, until you change it.

Update the mobile app to see the changes.

Show personalized offers where your users need them most
09.03.2021

We’ve improved the display settings of triggered messages and leadbots — you can specify the pages to fire them and which pages to exclude from showing.

It helps target your users better: show a pop-up for collecting emails only on landing pages and not show it on a dashboard.

You can show triggered messages on pages with specific UTM codes. For example, this will allow launching a leadbot only to users from a particular ad campaign.

Apply new settings to existing or upcoming triggered messages and leadbots, or explore even more through the case studies in the blog.

Explore support requests using Conversation tag report
09.02.2021

There’s now a new report on conversational tags. If you already tag conversations, there will be statistics on them, and you will see what types of requests you’ve been recently getting the most.

This may come in handy to enhance your website or product or respond faster to your users thanks to saved replies. You can also modify your product range.

Conversation tag report is a part of Team performance report. You can see the number of tagged questions for any period of time, filter tags by channel, date or particular agent and export the report in CSV.

Read more in Dashly blog.

New chat is bringing higher conversion rates
16.12.2020

We’ve updated our chat widget! Now it’s bigger and includes operator’s avatar and name. It also has input field, so your users don’t need to open the chat to reply.

Now messages catch user’s eye and are easy to answer to, so you get more contacts (aka potential customers). Our research shows that these messages get 1.5 times more replies than the previous version. Enjoy your new chat 🙂

Fewer problems loading messages and Dashly Windows app
26.11.2020

We’ve made messaging in the Inbox more stable. Now there will be fewer problems loading messages — you will receive them without delay. If there are still problems, we will show a notification. As soon as it is possible to load all new messages, you will see them in the Inbox, and the notification will disappear.

Now there is also a Dashly Windows app — using it you can run Dashly without a browser, right from your computer. It is convenient to keep track of new messages in the app, even if the Inbox tab is closed. The application icon is always visible in the taskbar and available in one click, and if you have a new message, the icon flashes.

Pasting images from clipboard to chat
19.10.2020

From now on it’s possible to paste screenshots to chat using Ctrl + V (Cmd + V).
Your support agents will have easier time figuring out the problem and helping customers when they see it on the image. Ask a customer to take a screenshot and paste it into chat without saving it. A couple of clicks and off your agents go.