Product updates:

Chatbot
Updated Leadbot Builder
28.04.2021

We made an easier way to build leadbots and make them cover even more tasks. Happy to introduce the Leadbot Builder.

Read more inside

Mobile App
Online and offline status of support agents will sync across all devices and browsers
14.04.2021

From now on you won’t have to set your online or offline status manually every time you enter the mobile app. It will automatically sync with the web and across all apps.
If you set the offline status manually and have no conversations are assigned to you, it will also remain on all devices and browsers and on mobile and desktop apps, until you change it.

Update the mobile app to see the changes.

Triggered Messages
Show personalized offers where your users need them most
09.03.2021

We’ve improved the display settings of triggered messages and leadbots — you can specify the pages to fire them and which pages to exclude from showing.

It helps target your users better: show a pop-up for collecting emails only on landing pages and not show it on a dashboard.

You can show triggered messages on pages with specific UTM codes. For example, this will allow launching a leadbot only to users from a particular ad campaign.

Apply new settings to existing or upcoming triggered messages and leadbots, or explore even more through the case studies in the blog.

Analytics
Explore support requests using Conversation tag report
09.02.2021

There’s now a new report on conversational tags. If you already tag conversations, there will be statistics on them, and you will see what types of requests you’ve been recently getting the most.

This may come in handy to enhance your website or product or respond faster to your users thanks to saved replies. You can also modify your product range.

Conversation tag report is a part of Team performance report. You can see the number of tagged questions for any period of time, filter tags by channel, date or particular agent and export the report in CSV.

Read more in Dashly blog.

Live Chat and Inbox
New chat is bringing higher conversion rates
16.12.2020

We’ve updated our chat widget! Now it’s bigger and includes operator’s avatar and name. It also has input field, so your users don’t need to open the chat to reply.

Now messages catch user’s eye and are easy to answer to, so you get more contacts (aka potential customers). Our research shows that these messages get 1.5 times more replies than the previous version. Enjoy your new chat 🙂

Mobile AppSettings
Fewer problems loading messages and Dashly Windows app
26.11.2020

We’ve made messaging in the Inbox more stable. Now there will be fewer problems loading messages — you will receive them without delay. If there are still problems, we will show a notification. As soon as it is possible to load all new messages, you will see them in the Inbox, and the notification will disappear.

Now there is also a Dashly Windows app — using it you can run Dashly without a browser, right from your computer. It is convenient to keep track of new messages in the app, even if the Inbox tab is closed. The application icon is always visible in the taskbar and available in one click, and if you have a new message, the icon flashes.

Live Chat and Inbox
Pasting images from clipboard to chat
19.10.2020

From now on it’s possible to paste screenshots to chat using Ctrl + V (Cmd + V).
Your support agents will have easier time figuring out the problem and helping customers when they see it on the image. Ask a customer to take a screenshot and paste it into chat without saving it. A couple of clicks and off your agents go.

Live Chat and Inbox
Saved replies: search, editing and reordering
21.09.2020

We are introducing a long-awaited update: now you can edit and reorder saved replies. Just drag and drop all the most frequent responses to the top of the list and update them as soon as the information changes. You can add a title to your responses so you don’t have to read the entire text when looking for the needed one.

We’ve improved search so that you could find the necessary answer faster and easier. Now you can easily search for replies by text or title. You don’t have to type the word accurately — a couple of symbols will do the job. Don’t forget you that you can add saved replies by clicking the corresponding icon in the conversation. You can find and update your saved answers in Settings, and read more in the blog article.

ChatbotIntegrations
Leadbot stays free for one more month, Zoom and Calendly integrations become free forever
01.09.2020

Dashly is there for you even in the most challenging times. In order to help you cope with the aftermath of the pandemic, we are making Zoom and Calendly integrations free forever. Make video calls, consult, run demos and show items via video — as much as you need.

We are also extending the free period for using the Leadbot for one month. Be there for your customers and we are ready to help or answer questions whenever you need it.

Chatbot
Leadbot avatar and text formatting in bot’s cues
26.08.2020

Your leadbot now has its own personality, and you can customize it for your website design. Find settings in the list of chatbots. Just add a picture and come up with a name — they will be the same for all the bots on your website.
People better interact with a chatbot when it doesn’t pretend to be human. So it’s better to set a name and an avatar that won’t imitate a person.

You can now format text in bot’s cues. Using html tags, you can add paragraphs, lists and links, make text italic or bold. Links will work if you wrap them in tags or simply add them as text.

Chatbot
Let your visitors interrupt Leadbot
17.08.2020

Now your visitors can interrupt Leadbot. If they don’t want to answer its questions or have something urgent to say, they can send a message to the chat at any time. Then Leadbot will answer acoarding to the Interrupt branch (which you can change) and this dialog will go to the Inbox.
If you have reply imput fields in your bot (e.g. collecting emails or phones) there’ll be no second input: Dashly will collect answers right from the chat.

You can switch Interupt branch off, if you want your visitors answer all the Leadbot questions before they can write something to you.

Chatbot
Collect qualified leads with Leadbot
17.06.2020

We know how to spend less time collecting more qualified leads. New Leadbot proactively involves your visitors into conversation and collects data about them. Leadbot is an interactive, quick and fun way to collect not only emails or phone numbers, but any kind of information you need. Let your agents focus on high-value conversations that truly require a human touch — leadbot will deal with others.

Read more in our blog post or create your first leadbot right now!