Analytics:

Analytics
Explore support requests using Conversation tag report
09.02.2021

There’s now a new report on conversational tags. If you already tag conversations, there will be statistics on them, and you will see what types of requests you’ve been recently getting the most.

This may come in handy to enhance your website or product or respond faster to your users thanks to saved replies. You can also modify your product range.

Conversation tag report is a part of Team performance report. You can see the number of tagged questions for any period of time, filter tags by channel, date or particular agent and export the report in CSV.

Read more in Dashly blog.