Now it is enough to specify the URL of the web page you want to show the triggered message or a chatbot.
Read how it works in the post!
We developed a chatbot in Telegram to make business communication with customers even more convenient. Now you can not only connect operators to Telegram but also set up an automatic assistant there.
We are still working on the Telegram bot. At the moment, it will become an excellent support for your team:
This is Tim Turovskii, Head of Product at Dashly.
We often tell you about new features of the Dashly conversational platform. But improvements to existing features are also significant.
Thus, I’ve put together a digest of these minor but useful updates to streamline the way your teams communicate with customers.
Let’s talk about updates to:
Chatbots help offload support, collect and qualify leads, and pass them on to sales. There are two types of chatbots in Dashly:
Previously, statistics on Dashly chatbots weren’t always helpful to find out:
There were no statistics on welcome bots at all. Now we have it. We have also improved the leadbot statistics. So you have all the necessary data to scale the success of your chatbot scenarios.
We made the chatbot builder more consistent and logical. Earlier, many blocks were hidden in the settings. It was visually unclear how the top menus settings and canvas elements are related and how to set them up.
Now you can find the important settings in separate chatbot builder blocks. These are a detailed list of updates that will help you assemble the chatbot faster:
We’ve redesigned live chat: combined website live chat, messengers, and social networks in a single widget. Thus, website visitors can choose the channels to start a conversation with an agent.
Dashly team does everything to erase boundaries between businesses and customers to make their communication simple, seamless, and human.
We tested the new live chat widget. A/B tests of this version showed significantly higher conversion into a conversation on mobile. With the new live chat widget, visitors write to messengers and live chat more frequently. There is 40% to 180% growth of a conversion into a conversation within different business segments and channels.
Are there managers whom you need to deliver leads, but who don’t use Dashly?
Collect leads with the help of pop-ups and chatbots and send them to your salespeople via email. As the user completes the trigger action, Dashly sends a letter automatically. You can choose what data to transfer and who should receive the email message.
Now you don’t have to worry that the bot that you launched and then disabled will appear to users. Set up the date and time when the chatbot will be deleted for anyone who hasn’t answered: this works just the same as pop ups and messages in chat.
You can invite to a webinar, enroll users in an online course with a fixed date, or hold a limited-time promotion.
Read more about setting up chatbot removal in our Knowledge Base.