Product updates

ChatbotLive Chat and Inbox
We updated the live chat widget and increased conversion into a conversation by 60%

We’ve redesigned live chat: combined website live chat, messengers, and social networks in a single widget. Thus, website visitors can choose the channels to start a conversation with an agent.

Dashly team does everything to erase boundaries between businesses and customers to make their communication simple, seamless, and human.

We tested the new live chat widget. A/B tests of this version showed significantly higher conversion into a conversation on mobile. With the new live chat widget, visitors write to messengers and live chat more frequently. There is 40% to 180% growth of a conversion into a conversation within different business segments and channels.

Level up your customer support quality and speed with updated chatbot
  • Now you can trigger the chatbot by clicking on its widget on your website, not just by events.
  • Creating scenarios for working and non-working hours has become much easier. There is no need to launch a second chatbot for this. Do it all in one with the new conditions.
  • You can mark conversations with chatbot as unanswered. It will go to the general list of user requests, where it can be taken by any agent. Thus, users will get an answer faster.

Now you can select what types of  Instagram messages you want to receive in the Inbox section

They can be reactions to your messages and stories, mentions in stories and direct messages.

In order not to miss important messages and inquiries that truly matter, you can choose which types of messages to receive in the Dashly Inbox section and which ones to disable. How to do it?

  1. Go to the “Integrations” section
  2. Choose Instagram
  3. In the “Receiving messages” section, select the types of messages you want to receive in the Inbox section

If it’s important for you to get all the reactions from Instagram, keep the default  settings.

Code installation is easier with Google Tag Manager

It is not necessary to access your website code or ask developers for help from now. Instead, You could start playing with Dashly with no effort.

Select Google Tag Manager on the last step of the Starter guide and follow the instructions.

New SDK version 1.0.38
  • Updated targetSdk version. There’ll be no problems with SDK integration if you use targetSdk >= 31.
  • Updated all third-party libraries.
  • Fixed a problem that some users were unsubscribed from push messages after they log out.
  • Fixed a bug in analytics. Now we count read push messages properly.
  • Fixed several problems you don’t see and worked on stability.
IntegrationsMobile App
The new version of Android app

If you use Edna integration, you can send HSM-messages right from the conversation. Choose an approved template and send it to the user you’ve been talking to via WhatsApp.
If you send messages more than 4096 characters long in Telegram integration, we’ll split them into several ones.
Fixed a bug that affected user names with emoji. Now you can see them with no problems.

Live Chat and Inbox
New conversations filter

Find conversations that need your answer with one button 🔥. Hover and you’ll see how many conversations are waiting for your answer.

Try it in your Inbox.

See which message won a customer’s attention. Forget about WhatsApp restrictions and reach your customers whenever you want

We have two good news for those who have WhatsApp integration.
When you send HSM templates with the help of our official provider Edna, you can see the message your customer replied to. Be in context straight away instead of asking clarifying questions.

Take advantage of HSM templates to send a message right from the Inbox. It’s extremely useful when you didn’t manage to reply to your customer within 24 h or when you want to remind them about something you were talking about. You can see all the templates from Edna and just need to fill in the gaps.

It’s a good chance to try our WhatsApp integration if you haven’t done it before.

ChatbotIntegrationsTriggered Messages
A new way to deliver leads to sales — email notifications

Are there managers whom you need to deliver leads, but who don’t use Dashly?
Collect leads with the help of pop-ups and chatbots and send them to your salespeople via email. As the user completes the trigger action, Dashly sends a letter automatically. You can choose what data to transfer and who should receive the email message.

Read how to start sending email notifications in the article or set your own integration.
Note that all these email letters will be counted in your monthly quota.

Outdated chatbots will be automatically deleted for your users

Now you don’t have to worry that the bot that you launched and then disabled will appear to users. Set up the date and time when the chatbot will be deleted for anyone who hasn’t answered: this works just the same as pop ups and messages in chat.

You can invite to a webinar, enroll users in an online course with a fixed date, or hold a limited-time promotion.
Read more about setting up chatbot removal in our Knowledge Base.

Get closer to your customers on WhatsApp

Our new integration brings the most popular social messaging channel to your team shared inbox. Take your customers’ communications from your peoples’ phones and manage them faster to get more sales. Don’t be afraid to lose contacts or dialog history: we’ll keep it in Dashly, so your team has quick access.

The integration is 100% safe, thanks to the official WhatsApp Business API by Edna.
Read more in our blog post and give it a try.

Instantly reply to customer requests from Instagram

Now you can communicate with users on the platform they are used to: it’s fast, convenient, and secure. Once you enable the integration, all customer requests will come to the inbox — DMs, replies, reactions, and mentions of your account in stories.

Support and sales won’t depend on SMM specialists and will finally work with leads directly. You will no longer miss a single message from customers.

Enable the integration or learn more in the Knowledge Base.