We’ve redesigned live chat: combined website live chat, messengers, and social networks in a single widget. Thus, website visitors can choose the channels to start a conversation with an agent.
Dashly team does everything to erase boundaries between businesses and customers to make their communication simple, seamless, and human.
We tested the new live chat widget. A/B tests of this version showed significantly higher conversion into a conversation on mobile. With the new live chat widget, visitors write to messengers and live chat more frequently. There is 40% to 180% growth of a conversion into a conversation within different business segments and channels.
They can be reactions to your messages and stories, mentions in stories and direct messages.
In order not to miss important messages and inquiries that truly matter, you can choose which types of messages to receive in the Dashly Inbox section and which ones to disable. How to do it?
If it’s important for you to get all the reactions from Instagram, keep the default settings.
It is not necessary to access your website code or ask developers for help from now. Instead, You could start playing with Dashly with no effort.
Select Google Tag Manager on the last step of the Starter guide and follow the instructions.
If you use Edna integration, you can send HSM-messages right from the conversation. Choose an approved template and send it to the user you’ve been talking to via WhatsApp.
If you send messages more than 4096 characters long in Telegram integration, we’ll split them into several ones.
Fixed a bug that affected user names with emoji. Now you can see them with no problems.
We have two good news for those who have WhatsApp integration.
When you send HSM templates with the help of our official provider Edna, you can see the message your customer replied to. Be in context straight away instead of asking clarifying questions.
Take advantage of HSM templates to send a message right from the Inbox. It’s extremely useful when you didn’t manage to reply to your customer within 24 h or when you want to remind them about something you were talking about. You can see all the templates from Edna and just need to fill in the gaps.
It’s a good chance to try our WhatsApp integration if you haven’t done it before.
Are there managers whom you need to deliver leads, but who don’t use Dashly?
Collect leads with the help of pop-ups and chatbots and send them to your salespeople via email. As the user completes the trigger action, Dashly sends a letter automatically. You can choose what data to transfer and who should receive the email message.
Now you don’t have to worry that the bot that you launched and then disabled will appear to users. Set up the date and time when the chatbot will be deleted for anyone who hasn’t answered: this works just the same as pop ups and messages in chat.
You can invite to a webinar, enroll users in an online course with a fixed date, or hold a limited-time promotion.
Read more about setting up chatbot removal in our Knowledge Base.
Our new integration brings the most popular social messaging channel to your team shared inbox. Take your customers’ communications from your peoples’ phones and manage them faster to get more sales. Don’t be afraid to lose contacts or dialog history: we’ll keep it in Dashly, so your team has quick access.
Now you can communicate with users on the platform they are used to: it’s fast, convenient, and secure. Once you enable the integration, all customer requests will come to the inbox — DMs, replies, reactions, and mentions of your account in stories.
Support and sales won’t depend on SMM specialists and will finally work with leads directly. You will no longer miss a single message from customers.