Product updates:

Settings
New SDK version 1.0.38
30.12.2021
  • Updated targetSdk version. There’ll be no problems with SDK integration if you use targetSdk >= 31.
  • Updated all third-party libraries.
  • Fixed a problem that some users were unsubscribed from push messages after they log out.
  • Fixed a bug in analytics. Now we count read push messages properly.
  • Fixed several problems you don’t see and worked on stability.
IntegrationsMobile App
The new version of Android app
24.12.2021

If you use Edna integration, you can send HSM-messages right from the conversation. Choose an approved template and send it to the user you’ve been talking to via WhatsApp.
If you send messages more than 4096 characters long in Telegram integration, we’ll split them into several ones.
Fixed a bug that affected user names with emoji. Now you can see them with no problems.

Live Chat and Inbox
New conversations filter
21.12.2021

Find conversations that need your answer with one button 🔥. Hover and you’ll see how many conversations are waiting for your answer.

Try it in your Inbox.

Integrations
See which message won a customer’s attention. Forget about WhatsApp restrictions and reach your customers whenever you want
02.11.2021

We have two good news for those who have WhatsApp integration.
When you send HSM templates with the help of our official provider Edna, you can see the message your customer replied to. Be in context straight away instead of asking clarifying questions.

Take advantage of HSM templates to send a message right from the Inbox. It’s extremely useful when you didn’t manage to reply to your customer within 24 h or when you want to remind them about something you were talking about. You can see all the templates from Edna and just need to fill in the gaps.

It’s a good chance to try our WhatsApp integration if you haven’t done it before.

ChatbotIntegrationsTriggered Messages
A new way to deliver leads to sales — email notifications
26.10.2021

Are there managers whom you need to deliver leads, but who don’t use Dashly?
Collect leads with the help of pop-ups and chatbots and send them to your salespeople via email. As the user completes the trigger action, Dashly sends a letter automatically. You can choose what data to transfer and who should receive the email message.

Read how to start sending email notifications in the article or set your own integration.
Note that all these email letters will be counted in your monthly quota.

Chatbot
Outdated chatbots will be automatically deleted for your users
08.10.2021

Now you don’t have to worry that the bot that you launched and then disabled will appear to users. Set up the date and time when the chatbot will be deleted for anyone who hasn’t answered: this works just the same as pop ups and messages in chat.

You can invite to a webinar, enroll users in an online course with a fixed date, or hold a limited-time promotion.
Read more about setting up chatbot removal in our Knowledge Base.

Integrations
Get closer to your customers on WhatsApp
15.09.2021

Our new integration brings the most popular social messaging channel to your team shared inbox. Take your customers’ communications from your peoples’ phones and manage them faster to get more sales. Don’t be afraid to lose contacts or dialog history: we’ll keep it in Dashly, so your team has quick access.

The integration is 100% safe, thanks to the official WhatsApp Business API by Edna.
Read more in our blog post and give it a try.

Integrations
Instantly reply to customer requests from Instagram
06.09.2021

Now you can communicate with users on the platform they are used to: it’s fast, convenient, and secure. Once you enable the integration, all customer requests will come to the inbox — DMs, replies, reactions, and mentions of your account in stories.

Support and sales won’t depend on SMM specialists and will finally work with leads directly. You will no longer miss a single message from customers.

Enable the integration or learn more in the Knowledge Base.

Live Chat and Inbox
Hide chat widget on site pages and mobile version wherever it’s not needed
18.08.2021

Now you can choose where your visitor will see a chat. For example: if there are landing pages or products where you don’t provide live support — hide a live chat option there. It’s also a good opportunity to free some space on the mobile version of your website. Despite the chat invisibility, all the visitors’ actions will still be tracked and stored in the user card.

Just set the list of URLs to show or hide a chat widget on in chat settings.

Live Chat and Inbox
Dashly validates Emails and Phone numbers
30.06.2021

From now, Dashly validates Emails and Phone numbers in case user left them via pop-up, auto-reply or chatbot. Read more about the rules in our help center.

Therefore you can notice a slight decrease in conversion rates. But the number of qualified leads will remain the same. Read why it happens in the latest blog post.

Chatbot
Updates in the Leadbot: we simplified survey creating process and improved analytics
07.05.2021

From now on, you can effortlessly save the answer option that the user chose when communicating with the Leadbot.

Read more inside…