Product updates:

ChatbotIntegrationsTriggered Messages
A new way to deliver leads to sales — email notifications
26.10.2021

Are there managers whom you need to deliver leads, but who don’t use Dashly?
Collect leads with the help of pop-ups and chatbots and send them to your salespeople via email. As the user completes the trigger action, Dashly sends a letter automatically. You can choose what data to transfer and who should receive the email message.

Read how to start sending email notifications in the article or set your own integration.
Note that all these email letters will be counted in your monthly quota.

Chatbot
Outdated chatbots will be automatically deleted for your users
08.10.2021

Now you don’t have to worry that the bot that you launched and then disabled will appear to users. Set up the date and time when the chatbot will be deleted for anyone who hasn’t answered: this works just the same as pop ups and messages in chat.

You can invite to a webinar, enroll users in an online course with a fixed date, or hold a limited-time promotion.
Read more about setting up chatbot removal in our Knowledge Base.

Integrations
Get closer to your customers on WhatsApp
15.09.2021

Our new integration brings the most popular social messaging channel to your team shared inbox. Take your customers’ communications from your peoples’ phones and manage them faster to get more sales. Don’t be afraid to lose contacts or dialog history: we’ll keep it in Dashly, so your team has quick access.

The integration is 100% safe, thanks to the official WhatsApp Business API by Edna.
Read more in our blog post and give it a try.

Integrations
Instantly reply to customer requests from Instagram
06.09.2021

Now you can communicate with users on the platform they are used to: it’s fast, convenient, and secure. Once you enable the integration, all customer requests will come to the inbox — DMs, replies, reactions, and mentions of your account in stories.

Support and sales won’t depend on SMM specialists and will finally work with leads directly. You will no longer miss a single message from customers.

Enable the integration or learn more in the Knowledge Base.

Live Chat and Inbox
Hide chat widget on site pages and mobile version wherever it’s not needed
18.08.2021

Now you can choose where your visitor will see a chat. For example: if there are landing pages or products where you don’t provide live support — hide a live chat option there. It’s also a good opportunity to free some space on the mobile version of your website. Despite the chat invisibility, all the visitors’ actions will still be tracked and stored in the user card.

Just set the list of URLs to show or hide a chat widget on in chat settings.

Live Chat and Inbox
Dashly validates Emails and Phone numbers
30.06.2021

From now, Dashly validates Emails and Phone numbers in case user left them via pop-up, auto-reply or chatbot. Read more about the rules in our help center.

Therefore you can notice a slight decrease in conversion rates. But the number of qualified leads will remain the same. Read why it happens in the latest blog post.

Chatbot
Updates in the Leadbot: we simplified survey creating process and improved analytics
07.05.2021

From now on, you can effortlessly save the answer option that the user chose when communicating with the Leadbot.

Read more inside…

Chatbot
Updated Leadbot Builder
28.04.2021

We made an easier way to build leadbots and make them cover even more tasks. Happy to introduce the Leadbot Builder.

Read more inside

Mobile App
Online and offline status of support agents will sync across all devices and browsers
14.04.2021

From now on you won’t have to set your online or offline status manually every time you enter the mobile app. It will automatically sync with the web and across all apps.
If you set the offline status manually and have no conversations are assigned to you, it will also remain on all devices and browsers and on mobile and desktop apps, until you change it.

Update the mobile app to see the changes.

Triggered Messages
Show personalized offers where your users need them most
09.03.2021

We’ve improved the display settings of triggered messages and leadbots — you can specify the pages to fire them and which pages to exclude from showing.

It helps target your users better: show a pop-up for collecting emails only on landing pages and not show it on a dashboard.

You can show triggered messages on pages with specific UTM codes. For example, this will allow launching a leadbot only to users from a particular ad campaign.

Apply new settings to existing or upcoming triggered messages and leadbots, or explore even more through the case studies in the blog.

Analytics
Explore support requests using Conversation tag report
09.02.2021

There’s now a new report on conversational tags. If you already tag conversations, there will be statistics on them, and you will see what types of requests you’ve been recently getting the most.

This may come in handy to enhance your website or product or respond faster to your users thanks to saved replies. You can also modify your product range.

Conversation tag report is a part of Team performance report. You can see the number of tagged questions for any period of time, filter tags by channel, date or particular agent and export the report in CSV.

Read more in Dashly blog.