On one hand, we found that 50+ blocks chatbot scripts slow down the browser workflow of some users. On the other hand, such “complex” chatbots are the most personalized and efficient. We wanted you to be able to build them easily.
The main thing that slow down the load for your browser is displaying elements on the screen. The system “draws” them in real-time at 60 frames per second. Thus, each time you see, edit or move chatbot elements in builder, your browser “copy and re-draws” them again and again.
We have improved this invisible process to reduce the load on the browser when building a chatbot script in the Dashly builder:
Now you can build long chatbot scripts with no worry about the browser freezes:
Recently we added the option to mark a chatbot conversation as unanswered. Thus, it could be included in the general list of conversations where every operator can answer it.
Previously, these messages went to the conversation section under the “unread” tag without any agent notification. Agents could only notice them when constantly looked through the inbox conversations. Thus, there was a high opportunity to miss a request or not reply in time. It slowed down customer communication.
Now we’ve added push with sound and email notifications about such messages in the Dashly web, desktop, and mobile apps. Just enable the notification about new conversations that are not assigned to anyone. You can do this in settings under the “Notifications” tab.
Previously, a welcome message displayed to users in the middle of their conversation with a chatbot. It looked like a bug. It could seem that the chatbot say hello after each user message or that it suddenly stop working.
Now visitors enjoy consistent, logical conversation with a chatbot that isn’t interrupted by a welcome message.
We made the user requests Inbox more functional and faster:
Dashly team got many requests from clients to increase the number of file types to share in a chat. For example, to add to the standard PDF or doc files the opportunity to share audio.
We decided not to stop only at audio and added video, rar, zip, and 13 other new formats.
We’ve launched several updates to lead cards. You may be heard about the latest and most significant of them. Thanks to these updates, you can now:
We are making the product better together with you.
Tim Turovskii and the Dashly product team