As a growth marketer at Dashly, I’ve used user activity monitoring software to improve metrics like engagement rates, user retention, and even conversion rates. For instance, there was a time when we couldn’t figure out why we had low demo requests. But with website visitor tracking, we pinpointed that the reason was in a too long lead form, so we replaced it with a chatbot and got 2x demo growth.
Sounds great, but in practice, choosing a user tracking tool can be challenging. These software not only vary in their features, but also their price points.
To steer you in the right direction, I’ve compiled a list of the top 10 user tracking tools. We’ll dive into my hands-on experience with these tools, making it easier for you to pick one tailored to your needs.
But first, let’s check if we’re on the same page about the definition 👇
User activity monitoring is all about tracking the actions of users on your website or within a product via specialized software. It’s like a GPS for navigating your user’s journey, offering precise data on their activities.
With this growth marketing tool, you not only track pages visited or time spent, but also the sequence of actions, the path taken through your site, and even where users face challenges. These insights from monitoring software enable tailor-made improvements based on real-time user behavior.
In essence, user activity monitoring turns raw data into actionable information. This can revolutionize your marketing approach, helping deliver the right experience to your users when they need it the most.
Dashly is a conversational marketing platform that provides comprehensive visitors behavior tracking to optimize your conversion rates. Its focus lies in auto-tracking each user interaction, tossing the need for manual event creation, making it a set-and-go solution. Besides, the lead scoring feature is a boon for your sales team, to prioritize efforts efficiently.
Dashly provides a list of tools for marketing and sales managers to understand potential customers behavior and interests:
There are three paid plans in Dashly product, starting from $39/mo. The price depends on your monthly website traffic and the add-ons you choose to enable. Meanwhile, agent seats are unlimited — your whole team will get access to the solution features.
Each plan offers website visitor behavior tracking. However, the more advanced the plan is, the richer your customer data will be.
Hotjar is a powerful User Activity Monitoring (UAM) software used by companies big and small to understand their user behavior better. Its primary goal is to offer in-depth analysis about user activity to help companies take steps towards enhancing the user experience and their website’s performance. Trusted by top-notch companies like Microsoft and Ikea, Hotjar knows its game well when it comes to tracking user actions.
Hotjar’s platform is loaded with numerous feature-rich services, including:
When it comes to cost, Hotjar offers a 15-day free trial for users to see if it matches their requirements. Post the trial and free plan, the company provides three pricing plans; plus, business, and scale. The plus plan starts from 39/month. The costs of these plans vary based on the specific needs and scale of your business.
In essence, Hotjar is a comprehensive time-saving solution for businesses looking to optimize their UX and convert more visitors into customers.
Known for its robust features and utility, Teramind is a top-tier activity monitoring solution that offers insightful user tracking data. The company’s primary goal is to arm businesses with data-driven visibility into their user activities, thereby ensuring security and boosting productivity. Its vast clientele ranges from SMEs to large corporations across diverse sectors.
Key features this solution provides are:
In terms of pricing structure, Teramind offers a 7-day free trial, giving customers ample time to explore the software. Post trial, users can pick from three main plans; Teramind Starter, Teramind UAM, and DPL.
Therefore, Teramind is not just a user-tracking tool; it’s a comprehensive solution which provides you with rich data to monitor, track, and analyze your user’s activities to enhance user experience and reinforce internal security.
Optimizely is a renowned player in the field of user tracking software, offering a dynamic monitoring solution. The company aims to empower businesses to make data-driven decisions that elevate user experience. Its clientele is diverse, ranging from startups to Fortune 500 companies, validating its credibility and efficacy.
Key features that Optimizely’s solution brings to the table are:
Pricing for Optimizely is transparent and flexible to cater to different needs. While there isn’t a free trial, they offer a free plan that includes A/B tests, data and analytics, and dashboards.
The paid plans include the ‘Enterprise’ and ‘Pricing Customized For You’, which are custom-priced based on various factors. The ‘Enterprise’ plan is ideal for larger corporations with more complex needs, while the customizable plan, with its flexible features, can be tailored to fit businesses of any size.
In essence, Optimizely provides an advanced monitoring solution to track and analyze user activities. With this data at your fingertips, decision-making becomes more intelligent, boosting user experience and driving growth.
UserTesting is a high-powered user tracking software designed to have businesses see, hear, and analyze their users’ interactions with their interfaces. The company’s primary offering is a system that reduces guesswork and enables businesses to make decisions based on real user actions. Big names such as Facebook, Microsoft, and GE have trusted UserTesting to understand their users better.
UserTesting offers several key features, including:
So here’s how UserTesting does the money talk. No free trial here, folks. But, they’ve got something cool — a ‘Pay Per Video’ deal. It’s great if you want to give it a test run without committing fully.
For those ready to take the plunge, there’s the ‘Essentials’ plan. They whip up a price just for you based on what you need. It’s a good fit if you’re into marketing, part of a product team or messing around with UX designs.
Then there’s the big guns — the ‘Advanced’ or “Ultimate” plan. This one’s more for the big leagues, with the cost tailor-made for the company’s needs. Just a heads up, you’ll need to have a chat with them to work it out.
Personally, I feel UserTesting is a fantastic tool, particularly for businesses that live and breathe user interfaces. It lets you peek into user behavior and polish your platforms. I’d totally recommend it for any company looking to really tune into their users and improve their experience.
Meet FullStory, a rockstar in the user tracking software league. It’s all about offering a system to understand your users’ actions. Their goal? Helping businesses like you to improve user experience. The likes of Shopify, HubSpot, and Wix are already on board with FullStory.
Now, what’s cool about FullStory? It’s got:
Well, FullStory’s got a variety of pricing options. They kick off with a free plan for you to dip your toes in the water. Then there’s the ‘Enterprise’ plan, catered for growing businesses. If you’re handling heavier volume and coveting extra perks, FullStory customizes an “Business’ plan just for you.
I reckon FullStory is ace, especially for businesses focused on customer experience. Its suite of features can be a lifesaver if you’re looking to monitor user interactions, find quirks in your platform, and smooth out your user journey. So, if user experience is your jam, I’d suggest giving FullStory a spin.
Here’s the scoop on Userlytics, a whizz kid among user tracking software. The crux of its offering? A monitoring solution that gets you closer than ever to understanding your users’ on-site habits. Their goal is pretty straightforward — help you perfect your user interface. They’re backing big names like Google and Coca-Cola, so they must be doing something right!
Userlytics comes with a buffet of functional features:
Feels like something you need? Let’s talk numbers. Userlytics doesn’t offer a free trial, but it does have an affordable ‘Pay As You Go’ plan starting at 299/month could be your pick. Also, they can tailor an ‘Enterprise’ plan for bigger project needs.
In my view, Userlytics could be just the ticket for businesses keen on human-centric design. It’s all about tracking user activities in real-time and using that data to enhance the overall user experience. If a deeper dive into user behavior is on your radar, I’d say Userlytics is worth checking out.
This user activity monitoring software serves businesses a visual treat of user activity. The goal is straight-up helping you fine-tune your website based on real user interactions. We’re talking about companies like Etsy, Fiverr, and HomeSales using it.
Now, the magic sauce of Crazy Egg boils down to its features:
For pricing, Crazy Egg starts with a 30-day free trial to get you hooked. Post that, they have four plans. ‘Basic’ starts from $29/month, Standart — $49/month, ‘Plus’ at $99/month, and ‘Pro’ — $249/month.
From my viewpoint, Crazy Egg is a must-try, especially for those focused on improving website usability and conversions. Its monitoring services that visualize user behavior are truly unique. So, whether you’re a small business or a booming enterprise, if optimizing user experience is on your dashboard, Crazy Egg is sure worth a shot!
Turn your attention to Mouseflow — another cool kid on the block in user activity monitoring software. They’re all about offering slick solutions to help bridges the gap between businesses and their users’ experiences. They’ve got a mission to make data-driven decisions a breeze. They’re trusted by powerhouses like Microsoft, Philips, and Samsung, so that’s no small deal.
Let’s unpack what Mouseflow is packing:
As for pricing, there’s a free trial and a Free plan to let you play around, and then it’s straight into their four pricing tiers.
Personally, I think Mouseflow is a brilliant tool! It’s particularly rad for businesses aiming to take user activity understanding to the next level. Its monitoring services give you a deep dive into users’ behaviors, which is an absolute game-changer. If you’re a business of any size looking to enhance user experience — give Mouseflow a shot! Not convinced? Take the free trial for a spin; you won’t regret it.
Let’s chat about Datadog—a serious player in the user activity monitoring software circle. Datadog’s jam is providing integrated analytics and monitoring solutions, helping you win at the user experience game. The goal here is simple — empower businesses to improve operations and speed up work cycles. Impressed yet? Add to the mix some of their high-profile clients: Samsung, Comcast, and Adobe.
Datadog brings some nifty features along:
Time to dig into the purse? Datadog starts with a 14-day free trial. After you’ve tried and loved it, there are three main plans to look at. There’s the ‘Free’ which is, well, free. Then you’ve got ‘Pro’ — $15/month and ‘Enterprize’ starting from 23 per host/month.
Datadog, in my opinion, is a fantastic choice for businesses that are all about authentic, real-time insights about user activity. You’re not only monitoring your services here, you’re predicting, optimizing and automating next steps for better user experience. If you’re a business with an eager eye on analytics and logs, I’d say, give Datadog a well-deserved whirl!
Selecting the right user activity monitoring software hinges on identifying your needs. Here are some streamlined criteria to guide your choice:
Remember, your choice should empower your business, not hinder it. Align your needs with what’s offered and you’ve got a winning user activity monitoring tool.
User activity monitoring is a strategy that uses specific software to track and analyze the behavior of users on a platform, typically a website. This includes actions like page visits, clicks, form completions, and even cursor movements. The primary objective of user activity monitoring in marketing is to gain insights into user behavior to optimize the customer journey and subsequently enhance marketing strategies.
User activity monitoring solutions work by utilizing advanced software to track and record user interactions on a digital platform. Once installed, this monitoring software begins tracking the behavior of users, capturing each click, scroll, page visit, or form entry. It then compiles this data into meaningful insights. The elaborate system that user activity monitoring software employs allows businesses to monitor user actions in real-time or retrospectively, helping identify trends, potential issues, or opportunities for optimization. The goal is to leverage these insights to enhance user experience, improve security, and ultimately drive business growth.
User activity tracking solutions can be tremendously beneficial for both marketing and product related decisions in a business:
When implementing a website visitors activity monitoring strategy, there are some best practices to consider: