Get more leads, qualify them, pass to sales and support teams with chatbot
Chatbot asks qualification questions and hands them to the proper workflow, i.e., high-touch sales, self-serve, support.
Every prospect wants to talk personally to a company and get the best service. But scaling sales and support teams is quite costly.
Dashly's chatbot is there to reduce the workload of your sales reps. After defining the right customer segment, it will guide your customer through a funnel by:
Make your own chatbot to free up your team and automate data collection to personalize conversations.
We launched the visual chatbot builder for you to create a chatbot message flow easily and adjust it to your tasks.
How the chatbot works
Based on users' answers, you can run other campaigns: emails, pop-ups, and helpful content. You don’t need to have any experience with coding.
Use emails to nurture leads who are not ready to talk to sales reps or support agents.
Based on user reactions to chatbot messages, you can identify whether potential customers are not ready to talk or they shouldn't be qualified at the moment.
In the Dashly bot builder platform, you can use customers' data to send them personalized emails and help to understand the value of your product.
All data that you collect using chatbot is sent to a sales rep or support agent. This will help them enhance conversation quality.
You can easily integrate it with Zapier. There are an open API and webhooks. Sending data to your ecosystem has never been easier!
Chatbot is a part of the Dashly chat widget feature, which could contact users
automatically when they perform any action on your website. As a result, the
chatbot helps involve more leads in the conversation and provides qualified
once-to-sale agents or any other department.
You can easily create it in the Dashly chatbot builder right after free registration.
In Dashly builder, you can make your own chatbot to:
When making a chatbot in the Dashly bot builder platform, you can add input fields for visitors to fill in with the necessary info. Thus, during a conversation with potential customers, a chatbot can collect for you:
All this data automatically goes to the user card with the relevant tag. With information about pages and products they've visited, you have an excellent base for further communication via trigger messages, email campaigns, or Zoom calls.
The tree-like structure of the first chatbot version hid the thread content.
It was hard to navigate the already-designed chatbots. This design method had
limited functionality and slowed down using the existing chatbots.
The latest chatbot builder update
should mitigate these limitations.
You can see all chatbot lines with input fields, buttons, and images right on the builder area. This will enable you to navigate the chatbot structure easily, see its major lines and relations.
Using the new chatbot version, you can also:
No, as well as the majority of bot builders, chatbots start with a trigger you set. It is usually a specific action done by a website visitor on your website. You add it as a trigger event in a chatbot creator. If your prospects start chatting with you, the chatbot will not answer (though we must add it here: this feature of «chatbot as a service» will be supported soon).
In other words, the chatbots won't make sales but makes a few steps towards it, e.g., telling the price or redirecting to the price page, or sending a price list.
At the moment chatbots can be launched on your website. You can already request activating a chatbot for Facebook Messenger. Again, no experience in coding is needed! Dashly is also planning to release chatbot builders for Telegram, Whatsapp and other socials.
Dashly is a code-free chatbot maker so that you can create and configure your own chatbot just like any auto-message. Go to "Chatbots" and press "Create a Chatbot":
You'll get into the chatbot builder section.
Conversation start thread
That's when user engagement and qualification set off. When a chatbot starts a conversation, a user will see the thread content. Click on the thread if you want to edit it. You'll see available actions and settings in the right-hand menu.
You don't need programming skills to create your own content in the chatbot builder. A simple visual chatbots creator is enough to actualize your boldest campaign ideas. You can move threads and resize them.
When you decide to create and configure your own chatbot, you'll see a suggestion that you can base your campaign. Later on, you'll be able to edit it, of course:
You can edit content using the chatbots builder that helps visualize questions in a campaign. Chatbots ask questions based on user answers it gets. Tools available in the chat bot builder:
Press the "Create a thread" button in the upper left corner of the bot builder. You'll see the "New thread" block. You can move it where you like and rename it by clicking on the pencil button:
What you can configure here:
Users may interrupt a conversation with a chatbot. To enable them so in the builder, go to Settings and switch on "User messages":
If you create many threads and decide to start over to check your thread, click the "Return to the conversation start thread" button in the chat bot creator:
This function will help you return to the campaign start.
The "Save" button lets you save the current content with other configuration steps filled out by default:
The Session start event will be set as a trigger. The system will send the
repeated message in one day, and the campaign will be called "New Chatbot."
The campaign will be paused, so you can edit any settings and resume it when
The "Next" button will show you even more campaign settings: Trigger, Audience, Sending conditions, Preview, and launch. They are set up the same way as triggered messages.
Proactively address frequently asked questions
Chatbots can suggest several topics to a customer. When they get an answer to one question, they can return to the beginning and choose another topic.
In a chatbots creator, you can set up various options in chatbot: make an appointment, read a blog post, or sign up. Please consider the return opportunity. Users may have questions after reading an article, so let them take a step back and schedule a consultation.
Tailor products to customer objectives
Can anything be better than products tailored to customers? Make your chatbot know more about a user. Chatbots will ask questions about key attributes and then suggest relevant products.
The choice is not always easy. Let your customers complete a survey again, see other options, or schedule a consultation. The new chatbot builder version helps you create these loops easily.
Once again, here's what you can do using Dashly bot builder platform: