Intercom is one of the best solutions for making companies grow their customer base. Actually, it’s a full-featured messaging suite with live chat, bots and product tours. They offer three different packages to cover different customer experience goals: lead generation, customer engagement, and customer support. Each pack includes tools for the particular purpose; for example, the customer engagement toolkit comes with outbound messaging and a main inbox to build automated communication and receive replies in one place.
There’s also one more plan which includes all the features from the three solutions and starts from $87.
It’s a very useful tool to turn website visitors into clients, but for many it’s unaffordable. Intercom offers an early-stage startup plan for small teams, but the plan is only suited for companies with less than five employees and funding as high as $1 million. After the first year of using Intercom, startups often start searching for an alternative with similar functionality but for a lower price. Can your business afford Intercom, or do you need to find something else?
There’s also another problem: quite commonly, customers can’t figure out the exact functionality each of the packs provides, and what the final price will be when all is said and done. Intercom’s price depends on the number of active users: this includes all the leads and customers who start the conversation first or reply to an automated message, plus all the people who’ve logged into your product in the past 90 days. So, if you want to project a budget for using Intercom, it’s important to check how many people have been active during the past 3 months. If you have more active users than is allowed in the basic plan (200), you will pay for them (the extra payment starts from $16/month). If you want to have more than two agents in your support team, you will also have to pay for them (starting from $19/month).
Additionally, Intercom suggests some extra features: custom bots, help center articles (knowledge base), answer bot and product tours. The price for these add-ons starts from 49/month in addition to the main plan. The word “from” in their price list means that that’s the minimum price you’ll pay, but by no means is it the maximum.
Intercom is full of different features, and sometimes it’s quite difficult to predict how much it will cost you from one month to the next. It’s rumored that they created complicated pricing model on purpose. Who knows…
Which brings us to the main question of this article: what makes Dashly a good alternative for Intercom?
First of all, Dashly comes in handy throughout the entire customer lifecycle:
- Send a proactive message to the chatbox when a potential client visits your website. Use the data you’ve collected from the visitor and offer useful assistance.
- Run a warm-up email sequence to nurture the leads you’ve generated. Send targeted onboarding emails to provide relevant content to a select audience. Save time by using prebuilt templates.
- Provide superior customer support via live chat, team inbox, and knowledge base. Keep all your communications and help content in one place.
Secondly, there are only two plans in Dashly: forever free and all-in-one, but we will talk a bit later about the prices. What’s important to mention now is that Dashly only counts your unique monthly visitors, making it easier to calculate the final price and control costs. Plus, if you choose the all-in-one plan, there will be no extra charges unless you get an unexpected spike in visitors. But that’s a good thing, right?.
Finally, there are unlimited agent seats! You can invite the whole team to join you at no extra charge.
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Comparison chart: Dashly vs. Intercom
The chart below gives you a bird’s-eye view of all the advantages you get with Dashly compared to Intercom:
Set up a live chat on a website. Use a team inbox where your whole team can receive messages and reply. Plus, Dashly can be integrated with email, Facebook, Viber, Slack and Telegram, you will receive all the messages from all those sources in one place. Don’t miss a single message, and forget about juggling millions of tabs in your browser!
Install the SDK in your mobile app if you have one; you don’t need coding skills to set up notifications and chat. Support your users right inside the app; let them ask you for help directly without emails and forms.
Intercom gives you only two agent seats with the basic plan. As your business grows, your two support agents could easily be overwhelmed by questions, and this could really turn into a nightmare if you’ve connected several communication channels. Dashly lets you include an unlimited number of people in your support team, which means you can have as many agents as you need. Grant different access rights to agents depending on their responsibilities.
In addition to unlimited seats, Dashly offers conversation channels, like in Slack. It sorts incoming conversations by source (Mail, Facebook) and user data. Receive questions from VIP customers in a separate channel to manage them at high priority.
You can also send automated messages to capture leads who come sniffing around your site. Dashly gives you lots of templates for pop-ups and chat messages. Just choose the template you like, then set the trigger and the audience who will see the pop-up.
If you don’t want to send your auto message immediately, you can set a timeout, or a trigger; Dashly will send the message when the visitor performs a certain action.
Without analytics, you don’t know what works and what doesn’t. That’s why it’s important to track the results of all your campaigns. See how you may analyze your work:
- See how effective your auto messages are. When setting an auto message, choose the target – a goal which should be accomplished after the campaign. When it’s finished, see whether the goal was achieved or not in the auto message statistics.
- Analyze your team’s performance. This report will help you find out whether you need to change the working hours or even hire more agents. You can also see the statistics of resolved questions, the number of opened and closed conversations, the average response time, and other metrics.
- Build funnels to find out the bottlenecks in a user’s or customer’s journey. Take a look at the conversion rate between each step, and find out what you can do to make things smoother.
Last but not least: pricing. Again, there are only two plans: all-in-one and forever free.
The forever free plan includes:
— Live chat
— 2 seats for agents
— Notes for teammates
— In-app+email notifications
— Mobile apps
— Lead cards
— Basic Knowledge Base
You do not need to pay for Dashly if you use this plan. The only restriction is no more than 1,000 monthly unique visitors.
All-in-one consists of:
— Everything in the forever free plan
— Customer communication
— Leads data
— All integrations
The price starts from $39 and depends on the number of unique users on your website. However, there are no other restrictions such as number of agents – you’ll get all the benefits of the service. Compared with Intercom, you would pay at least $87 monthly for using all these features. With Dashly, the price starts from $39!
If you still have any doubts, just start a free trial. In seven days, the Dashly team will show you all the benefits of the service and you won’t want to use anything else.
At Dashly, we are always happy to help with setting up the service. Our support team works 24/7. You can tell us about any issue and we will reply you as soon as possible. Or just tell us what you like the most! ☺