Resolve 40-90% of support tickets with an AI support agent trained on your data
An AI support agent that responds in under 5 seconds, works 24/7 across your website, WhatsApp, Telegram, and Instagram. It handles repetitive questions so your team can focus on complex cases. The better your knowledge base, the higher the resolution rate.
How support teams use an AI support agent
MTS Link is a platform for business communications, learning, and collaboration: meetings, chats, webinars, and courses.
The support team was overwhelmed with repetitive questions. They were planning to hire new employees to handle the growing volume of requests.
"The AI bot responds within a minute. No employee can respond that fast, even for simple questions. Before connecting the AI bot, we were planning to hire new employees, but then that need disappeared."
BotHelp is a platform for newsletters, auto-funnels, and chatbots in messengers and social networks.
Customer base was growing fast, 30-40% of questions were simple and repetitive. The team needed to automate first-line support without losing quality.
"With the AI bot, the quality of operator work has improved. Now we can devote more time to complex cases and work them through to a logical conclusion."
How the AI support agent works
Launch your AI support agent by connecting your data, testing it, and going live. Most teams are up and running within a few days.
Connect your knowledge base
The AI support agent learns from your existing support content. Training materials may include:
- Help center articles and FAQs
- Product documentation and release notes
- Internal instructions from your support team
The better your knowledge base covers common questions, the fewer tickets reach your team.
Test before launch
Run the AI support agent through real scenarios before it talks to customers. Share the test link with your team for feedback.
- Verify answers against real support tickets
- Check escalation triggers work correctly
- Catch gaps in training data early
Expect 1-2 rounds of tuning. Complex products (like BotHelp) took about 2 months to reach 40% resolution rate.
Deploy across channels
Activate the AI support agent on your website, WhatsApp, Telegram, Instagram, and Facebook from one dashboard.
- Pick the channels your customers already use
- Same knowledge base, same answers, every channel
Route to humans when needed
Not every question can be answered by AI. The support agent hands off to a live agent in 3 cases:
- The AI agent doesn't know the answer
- Trigger words like "payment", "bug", or "refund" appear
- The customer asks for a human directly
Your team stays in control of every handoff.
Track AI support agent performance
See how many tickets the AI support agent resolved, how many were escalated, and read full dialogs to audit how the agent reasons.
- Tickets processed, solved, and assigned to managers
- Daily breakdown with visual charts
- Full conversation logs you can export
Human support vs. AI support agent
Human support
- Handle complex, non-standard questions with judgment
- Personalize responses: discounts, upsells, tailored messages
- Spot patterns in customer behavior and flag them to the team
- Can't always respond during volume surges
- Unavailable at night or during off-hours
- Repetitive questions eat into time for complex cases
- Risk of missed chats, delayed replies, or burnout
AI support agent
- Resolves up to 90% of incoming support tickets without human involvement
- Responds 24/7 in under 5 seconds across website, WhatsApp, Telegram, Instagram
- Scales during peaks without hiring. One AI support agent handles thousands of chats at once
- Retains every answer it's been taught. No knowledge loss from turnover
- Hands off complex chats to a live agent automatically
- Only knows what's in its training data. Gaps in the knowledge base mean gaps in answers
- Can sound scripted. Can't joke or apologize the way a human would
- Needs regular answer audits to catch mistakes early
What support teams say
The AI bot responds within a minute. No employee can respond that fast, even for simple questions. The bot creates a time buffer between when a user asks a question and when operators join. Before connecting the AI bot, we were planning to hire new employees, but then that need disappeared.
BotHelp is a fairly complex product. It took us about 2 months for the AI bot to correctly resolve 40% of questions. With a simpler product, training would likely take less time.
With the AI bot, the quality of operator work has improved. We can devote more time to complex cases and work them through to a logical conclusion. In the freed-up time, we help junior colleagues and handle other tasks.
An AI support agent is an autonomous bot that resolves customer questions using your knowledge base. Unlike rule-based chatbots, it understands context, generates natural responses, and escalates to humans when it can't help.
Thousands of conversations at once, 24/7. Most teams see 40-70% of incoming support tickets fully resolved by the AI agent, freeing human agents for complex cases.
The AI support agent works across your website chat, WhatsApp, Telegram, Instagram, and Facebook Messenger. You can activate it in one or all channels from a single dashboard.
Yes. You define the agent's tone, boundaries, and escalation rules. You can review and adjust answers, set restricted topics, and fine-tune responses based on real conversations.
You connect your knowledge base, help center articles, FAQs, or internal documentation. The AI support agent learns from this content and can be tested before going live. No coding required.
The agent can be configured to escalate to a human agent when unsure. You can also audit conversations, flag incorrect answers, and retrain the agent to improve accuracy over time.
No. Most teams launch within a few days. Dashly's success team helps with setup, training data preparation, and quality testing before go-live.
Yes. Dashly offers a free trial so you can test the AI support agent with your real data and customer conversations before committing.
Dashly integrates with HubSpot, Salesforce, Zendesk, Intercom, Slack, WhatsApp, Telegram, and more.
Pricing depends on the volume of conversations and channels. Dashly offers flexible plans starting from $39/month. Contact us for a custom quote based on your team size and needs.