More control over where your AI bot operates. With the latest update to AI bot settings, you can now choose which communication channels the bot should respond to.
This allows you to create more flexible and efficient scenarios with your AI bot:
- Enable the AI bot for 100% of new inquiries.
You can use the AI bot as your first line of support: it handles all incoming requests and passes more complex ones to the second line.
- Limit the AI bot by communication channels.
- For channels where operator responses aren’t needed. For example, marketing campaign channels.
- To set up different response strategies for different user segments. For instance, you can route messages from premium customers to human agents and assign the AI bot to handle all other clients.
Configure which channels your AI bot should work with based on your goals. You can read more about bot setup in our knowledge base.