About Qualified
Piper, their AI SDR agent, engages inbound buyers via text, voice, and video on your website. It qualifies visitors, books meetings, sends follow-up emails, and delivers personalized offers. Asana saw 22% more pipeline. Sinch says Piper does the work of 13 SDRs. Salesforce-native.
What users say
What users love
- Piper qualifies and books while the visitor is still on site. Text, voice, and video
- Asana: +22% pipeline. Sinch: Piper replaces 13 SDRs
- Bidirectional Salesforce sync. No CSV imports, no manual updates
- Piper Email follows up automatically after website conversations
Common complaints
- Steep learning curve. AI Studio is deep, and reviewers say it takes weeks to master every nuance (per G2 reviews)
- Limited customization on the AI Assistant widget appearance and reporting dashboards (per G2 reviews)
- Routing rules live entirely inside Qualified, with no native inheritance of Salesforce assignment rules (per G2 reviews)
- Salesforce-only by design. HubSpot teams cannot use the native sync (per G2 reviews)
Qualified pricing
Starting from Custom pricing. Contact sales for pricing.
Feature comparison
| Feature | Qualified | Dashly | Drift |
|---|---|---|---|
| AI lead qualification | ✓ | ✓ | ✓ |
| Meeting booking | ✓ | ✓ | ✓ |
| Post-booking nurturing | — | ✓ | — |
| Multi-channel outreach | — | ✓ | — |
| Native Salesforce | ✓ | — | ✓ |
| AI conversation engine | ✓ | ✓ | ✓ |
| Lead routing | ✓ | ✓ | ✓ |
| Live chat widget | ✓ | ✓ | ✓ |
| Help center / KB | — | ✓ | — |
| ABM / account targeting | ✓ | — | ✓ |
| Email outreach | ✓ | — | — |
| Visitor identification | ✓ | ✓ | ✓ |
| Analytics & reporting | ✓ | ✓ | ✓ |
| API access | ✓ | ✓ | ✓ |
| WhatsApp / Telegram | — | ✓ | — |
| Free trial | — | ✓ | — |
Setup and onboarding
Technical setup
Requires Salesforce Enterprise or above. JS snippet on website + Salesforce managed package. Typical implementation takes 2-4 weeks with Success Architect.
Qualified integrations
Qualified reviews
These reviews are editorially synthesized from public sources including G2, Capterra, and Reddit threads. They represent typical user sentiment and do not constitute verbatim quotes. For primary sources, visit G2.com, Capterra.com, or the linked Reddit threads.
Qualified turns high-intent website traffic into real pipeline. The platform makes it easy to identify in-market visitors and engage them in real time through targeted conversations.
Intuitive AI Studio paired with high-touch support. We built a working digital SDR without engineering help. The platform is deep, so mastering every nuance does take time.
Piper qualifies leads 24/7 and actually reasons through buyer intent rather than running scripted chatbot flows. Caveat: routing rules must be configured entirely within Qualified.
Live in 30 days with our Success Architect Janene. Flexible and powerful tech. The one wish: more control over AI Assistant appearance.
Smooth implementation, very responsive Success Architect. The interface has a learning curve initially, but the team gets fluent by week two.
Customer Success team is extraordinary, the AI is powerful. The gap: existing customers visiting the site are not always distinguished from net-new prospects.
Brilliant UX with Salesforce integration that just works. Piper X is delivering early signal. Occasional over-complication, but rare.
Phenomenal customer success team. Onboarding is materially easier because they walk you through every Salesforce piece.
Frequently asked questions
Piper, their AI SDR agent, engages inbound buyers via text, voice, and video on your website. It qualifies visitors, books meetings, sends follow-up emails, and delivers personalized offers. Asana saw 22% more pipeline. Sinch says Piper does the work of 13 SDRs. Salesforce-native.
Qualified uses custom pricing. Contact their sales team for a quote.
Pros: Piper qualifies and books while the visitor is still on site. Text, voice, and video. Asana: +22% pipeline. Sinch: Piper replaces 13 SDRs. Bidirectional Salesforce sync. No CSV imports, no manual updates. Piper Email follows up automatically after website conversations. Cons: Steep learning curve. AI Studio is deep, and reviewers say it takes weeks to master every nuance (per G2 reviews). Limited customization on the AI Assistant widget appearance and reporting dashboards (per G2 reviews). Routing rules live entirely inside Qualified, with no native inheritance of Salesforce assignment rules (per G2 reviews). Salesforce-only by design. HubSpot teams cannot use the native sync (per G2 reviews).
Qualified integrates with Agentforce 360 Platform, Agentforce Marketing Cloud, Adobe Marketo Engage, Gainsight Revenue Marketing, Gainsight Sales Intelligence, Slack, LinkedIn, Outreach.
Setup complexity is high. Connection type: native-integration. Requires Salesforce Enterprise or above. JS snippet on website + Salesforce managed package. Typical implementation takes 2-4 weeks with Success Architect.
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