Your leadbot now has its own personality, and you can customize it for your website design. Find settings in the list of chatbots. Just add a picture and come up with a name — they will be the same for all the bots on your website.
People better interact with a chatbot when it doesn’t pretend to be human. So it’s better to set a name and an avatar that won’t imitate a person.
You can now format text in bot’s cues. Using html tags, you can add paragraphs, lists and links, make text italic or bold. Links will work if you wrap them in tags or simply add them as text.