DASHLY VS Intercom

3 reasons to be an Intercom alternative

Communication channels

Both Intercom and Dashly have live chats, email solution and pop-up forms. They could be integrated with work mail, some social networks. Intercom has Twitter, Dashly has Telegram and Viber.

Conversations assignment

Dashly

Dashly has logic similar to Slack - channels. They are automatically created after the integration with mail or social networks. It is also possible to create a custom channel with particular rules. An operator could enter the channel to be notified of incoming messages.

Intercom

Intercom needs a rule (attribute, website actions, etc.) to assign conversation to a particular operator from the needed team. The conversation could be assigned to team inbox or by round robin.

Automation

Dashly

Dashly's automation is based on its segmentation logic: choose the audience which has particular attributes and did needed actions.

Intercom

From the beginning Intercom allows to set only an attribute as a trigger to send automated messages. You need the developers help to add the custom events.

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Operator statistics

Dashly and Intercom estimate operators' performance to detect unsolved requests and find the cause of it. New leads, solved requests, response speed, busiest hours.

#1

Data collection

Intercom

Intercom has a list of standard attributes and also allows to collect custom attributes and events through API

Dashly

Except for standard and custom data collection Dashly lets nocoders collect the custom data without any developers

#2

Analytics

Intercom

Intercom monitors basic performance of messages sent and operator statistics such as workload by hours, response time and conversational ratings that customers provide.

Dashly

Dashly helps to evaluate your marketing performance and find out the bottleneck in the customer journey with funnel reports

#3

Pricing comparison

Let's look on the Intercom pricing with the set of Dashly features. Yeah, we don't have Articles alternative, except Zendesk integration.

conditions: traffic — 5000, aprx. 200 leads, 2 operators

Intercom

Dashly

features
essential
pro
every plan
features
essential
pro
every plan
Manage inbound conversations
Live chat
Mobile apps
Email
Mobile SDKs
Messenger visibility
Twitter integration
Facebook integration
Automate workflows
Email collector
Lead and customer profiles
Team availability and away mode
Task bots
Automatic article suggestions
Round robin assignment
Automated meeting scheduling
Automated lead qualification
Collaborate as a team
Team inboxes
Notes and mentions
Office hours
Assign and snooze conversations
Saved replies
Assignment rules
Permissions
Send proactive messages
Auto and manual messages
Audience targeting
Message triggers and scheduling
Smart campaigns
Basic A/B testing
advanced
Custom email templates
Custom email domains
Email delivery windows
Message reactions
more features...
Total
$136
$202
$64
Get more. pay less ›

Integrations

Dashly
Communication
cms
Analytics
data
Intercom
Communication
cms
Analytics
data
payment

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SaaS Marketing Automation Playbook - 40+ free tips to improve your customer’s journey from Dashly | Product Hunt Embed