Let all your teammates communicate with the customer: from tech support to the sales team. Sort them into groups and assign the conversations within the rules.
Add as many seats as you need at no additional cost.
Connect all your social media and corporate emails in one inbox. Live chat requests, @support and @info emails will be in one place to respond and provide helpful customer service.
Learn how satisfied your customers are. The Conversation Report shows how efficient and effective your support team is. See which customers are unhappy and figure out how your team can improve. Unhappy customers often provide the most useful input!
Invite your colleagues from the marketing team to set up triggered chat messages, pop-ups and emails.
Evaluate the effectiveness of your marketing strategy and find the bottleneck in the customer journey through funnel reports.
Let's compare Intercom's prices with Dashly's. Unfortunately, we don't have an Articles alternative (except Zendesk integration). Bonus: Help Center is coming soon!