Drive more sales from your website and deliver superb customer support with live chat and messengers
Add chat widget to your website7 days of free trial. No credit card required
Increase your revenue, not the size of your team
Unlimited number of seats for your agents
Route conversations to the right team with chatbots and specific rules settings
Use saved replies and knowledge base to decrease the workload of your team
- Automatically route conversations to the right teams
- Deliver a seamless customer experience
- Search and filter conversations
- Enable the notifications for your operators
- Use rich customer data to understand the context and personalize the communication
- Leave notes in the conversation history for your team to be on the same page
- Manage team members and their permissions
- Supervise the operators' performance
Make it perfect for your business
You can set:
- Office hours
- Widget design
- Contacts collection rules in the chat
- Chat icon visibility
- Layouts for different device types
- Evaluation of your operators’ performance
- Notifications for the operators
- Sending the conversation copy to customer’s email
Keep the history of all interactions and conversations with your customers.
Use the data when talking to the customers and deliver better experience (what questions they asked, what items they viewed, lead source data, etc.)
Your team will miss nothing about the customer. As a result, you have more closed deals and a better Support performance.
Integration with numerous CRMs allows transferring the customer data.
Scale your sales with chatbot
Ready-to-use campaign ideas:
Reduce the call-center workload and redirect the new requests to the chat
Encourage users to communicate via chat in case they avoid phone calls
Hand to your sales only those ready to buy
Measure the effectiveness of each advertising channel
Don’t lose any potential lead when your team is out of the office
Let your team sell, don’t waste time on answers to frequently asked questions
Enable your team to do their job even by a cell phone
Track important actions of the website visitors and engage them into communication
Evaluate your team performance, find the most productive workers and help the other ones to work better
Control the operators’ performance — reduce the workload and evaluate the performance
- Monitor your team’s workload
- Track the busiest time
- Analyse the performance statitics. See who is the most productive one and who needs to perform better
- Detect the most frequently asked requests
Optimize your customer support and let your team focus on really worthy tasks
Set up the Knowledge Base and share help articles with your users in Dashly live chat. The already existing knowledge base may be imported as well
Find more about the knowledge base
7 days of free trial. No credit card required
