Drive more sales from your website and deliver superb customer support with live chat and messengers

Add chat widget to your website

7 days of free trial. No credit card required

Chat
Decrease your response time

Increase your revenue, not the size of your team

Добавление члена команды

Unlimited number of seats for your agents

Бот и права доступа

Route conversations to the right team with chatbots and specific rules settings

Готовые ответы

Use saved replies and knowledge base to decrease the workload of your team

Don’t leave any customer unattended. Reply to all messengers and social media in one inbox
Готовые ответы
Get the whole team involved in the customer service
  • Automatically route conversations to the right teams
  • Deliver a seamless customer experience
  • Search and filter conversations
  • Enable the notifications for your operators
  • Use rich customer data to understand the context and personalize the communication
  • Leave notes in the conversation history for your team to be on the same page
  • Manage team members and their permissions
  • Supervise the operators' performance
Get the whole team involved in the customer service
Customize your chat

Make it perfect for your business

You can set:

  • Office hours
  • Widget design
  • Contacts collection rules in the chat
  • Chat icon visibility
  • Layouts for different device types
  • Evaluation of your operators’ performance
  • Notifications for the operators
  • Sending the conversation copy to customer’s email
Customize your chat
Turn the understanding of your customers and their needs into sales

Keep the history of all interactions and conversations with your customers.

Use the data when talking to the customers and deliver better experience (what questions they asked, what items they viewed, lead source data, etc.)

Your team will miss nothing about the customer. As a result, you have more closed deals and a better Support performance.

Integration with numerous CRMs allows transferring the customer data.

Turn the understanding of your customers and their needs into sales

Scale your sales with chatbot

Segment the audience and keep it engaged with a chatbot online
Use chatbot to qualify your website visitors with questions and answer options
Use chatbot to qualify your website visitors with questions and answer options
Collect your website visitors contact details and pass them to the sales team
A conversation bot will route leads to support groups or sales agents
A conversation bot will route leads to support groups or sales agents

Ready-to-use campaign ideas:

Customer Support

Reduce the call-center workload and redirect the new requests to the chat

Marketing

Encourage users to communicate via chat in case they avoid phone calls

Marketing

Hand to your sales only those ready to buy

Marketing

Measure the effectiveness of each advertising channel

Marketing

Don’t lose any potential lead when your team is out of the office

Sales

Let your team sell, don’t waste time on answers to frequently asked questions

Customer Support

Enable your team to do their job even by a cell phone

Marketing

Track important actions of the website visitors and engage them into communication

Sales

Evaluate your team performance, find the most productive workers and help the other ones to work better

Control the operators’ performance — reduce the workload and evaluate the performance

  • Monitor your team’s workload
  • Track the busiest time
  • Analyse the performance statitics. See who is the most productive one and who needs to perform better
  • Detect the most frequently asked requests
Improve your team performance
Control the operators’ performance — reduce the workload and evaluate the performance

Optimize your customer support and let your team focus on really worthy tasks

Set up the Knowledge Base and share help articles with your users in Dashly live chat. The already existing knowledge base may be imported as well

Find more about the knowledge base
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Free consultation with our specialists: get more leads collected in 30 minutes

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Dashly team will help you to migrate your data, create campaigns and support your team

7 days of free trial. No credit card required

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