Decrease your response time and retain customers

Use Dashly tools to improve Customer Support performance. Be in context of every inquiry and enjoy high ratings of your work!

Dashly for support teams

Move your customer communications from calls to live chat

Give your clients a convenient way to reach out to you

Use the history of your communication to create a better experience and solve problems faster

Give faster responds without increasing the headcount

Route conversations to the right teams based on rules or a chatbot workflow

Hand conversation to other agents of your team

Create your own knowledge base with answers to frequently asked questions

Use saved replies to answer quicker

Proactively solve potential problems with rich customer data

Use data to understand the frictions in your customer journey

Create targeted pop-ups, emails, chatbot to help customer right when they need it

Analyze customer conversations and improve your team performance

Get customers' feedback and evaluation on the quality of their interaction with the support team. Analyze poor-rated conversations.

Track the workload of your team, identify peak hours, and plan shifts accordingly

Unlimited number of seats for everyone in your team to get on board of customer communications

5 steps to reduce the workload of your support team and focus them on complex tasks

Set up a live chat

Create a knowledge base

Launch a chatbot

clarify questions, route the conversation to the right agent and decrease the response time

Automate

feedback collection, payment notifications, abandoned cart reminders, etc.

Communicate with customers via Dashly mobile application