Optimize your customer support with Dashly Knowledge base
Keep all your docs, guidance, DIY tutorials, and answers to FAQ in one place. Let your customers find answers to their questions on their own and solve the typical issues on the spot
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Knowledge base with all answers, even when your support is asleep
- Give customers a tool to get answers 24/7, instead of waiting for the support agents’ response.
- Don’t make your customers wait. Instead, provide the best experience on your website.
- Improve website SEO ranking. Let knowledge base articles go through indexing and generate more traffic.
- Cut your average problem resolution time and optimize managers’ workload.
- Create internal knowledge base manuals to introduce new workers to your product.
- Share help articles within the chat interface
Customize your Knowledge base
Connect your domain name
Add your brand colors
Add your logo
Remove Dashly branding
Share help articles with your users in Dashly live chat
Our knowledge base software is compatible with another useful tool, a live chat.
Don’t waste your time writing a long, detailed instruction in chat. Quickly share an article link with your customers.
Available in both web panel and mobile app.
Send articles via Dashly mobile app
- Agents can communicate with customers via Dashly mobile application and send knowledge base articles straight from the app on the go
- Download Dashly mobile app and stay in touch with your customers from anywhere in the world
Download Dashly mobile app and stay in touch with your customers from anywhere in the world:
Add new articles to your knowledge base in a few clicks
- Download articles to the knowledge base immediately
- Format content, add visuals, links
- Check them in a preview mode
- Choose which one to index by search engines
Connect Google Analytics and measure the efficiency of your Knowledge base
In Dashly software, you can set up a counter and track your knowledge base statistics with it.
Improve the quality of your guides with info about their page views, scrolls, bounce rate, and more.
Learn which articles from the knowledge base are the most popular.
Find insights to update your knowledge base and improve your customers’ experience.
Increase your website traffic with Knowledge base articles
Improve the SEO ranking of your website. Choose which articles should go through indexing and generate more traffic.
Knowledge Base for Dashly Users has a wide variety of features
Add up to 30 articles to your knowledge base
Divide your articles into categories to ease the navigation and add search by keywords
Choose a unique domain name for your base
Edit your articles with our easy-to-use and convenient software
Check what your articles will look like in your base with our WYSWYG editor
Give access to the mobile app to your agents
Choose articles to the index for SEO improvement and enhance your search engines visibility
7 days of free trial. No credit card required
Ready-to-use, Dashly knowledge base software allows you to create API for web, iOS, and Android
FAQ
Discover more features with Dashly knowledge database software.
You don’t need to watch long tutorials on the software work. No coding skills are needed.
The Dashly team did their best to create an accessible and easy-to-use software for everyone. With our visual knowledge base builder, you can create a knowledge base that matches their website interface and functionality just today.
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Support Style
Decide whether you want your knowledge base to be a simple section of FAQ or a fully customizable manual that includes instructions and maybe even videos. -
Ease of Use
To provide a better user experience, your knowledge base should be easy to use for you as well as for your visitors. Bread crumbs, visible buttons, visual editor with the opportunity to change design with no code. -
Price
Remember that a higher price doesn’t guarantee better performance. Check how flexible is that tool, the number of articles you can add when creating KB. - Intuitive interface: create and edit the content of your base without watching any tutorials in advance
- Customization of the knowledge base for branding: that includes domain name and brand colors
- A choice of self-help for a user: add a few ways for your customers to find answers to their questions, for example, a help widget and a forum
- Multilingual support: make your base accessible for customers from all around the world
- SEO ranking: index your articles, so your customers could find them straight from search engines
