Optimize your customer support with Dashly Knowledge Base

7 days of unlimited free trial
Knowledge Base for rapid customer support
24/7 Help Center

Knowledge Base with all answers, even when your support is asleep

Lighten your agents' workload. Empower your customers to find the answers to their questions anytime
Articles are organized into categories
Search by keywords
Optimized for both web and mobile
2 clicks to share articles in live chat

Share help articles with your users in Dashly live chat

Share help articles within the chat interface
Don't make your customers wait
Available in both web panel and mobile app
No more copy/pasting or typing long, complicated instructions

Send articles on the go via Dashly mobile app
Send articles on the go via Dashly mobile app
Agents can communicate with customers via Dashly mobile application and send articles straight from the app
Customers get detailed answers to any question, even when the agent is on the go.
Download Dashly mobile app and stay in touch with your customers from anywhere in the world
24/7 Help Center

It's super simple to add articles to the knowledge base

Scale your team's expertise so that your customers can benefit from it.
Your agents can contribute to the knowledge base and make it increasingly useful over time
Connect Google Analytics and measure the efficiency of your Knowledge Base
Data driven insights will help you improve the quality of your Help Center

Connect Google Analytics and improve the quality of your articles based on the following key metrics:
page views, scrolls, bounce rate and more

Increase your website traffic with Knowledge Base articles

Improve the SEO ranking of your website. Choose which articles should go through indexing and generate more traffic.
Add CName
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Add your brand style
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Place your logo
Add your logo
Remove Dashly branding
Remove Dashly branding

Customize your Knowledge Base

Up to 30 articles
Categories and search by keywords
Availability of Unique domain name
Super convenient articles editor
Share articles
via live chat
Mobile app for agents
Indexing for SEO improvement

Free Knowledge Base for Dashly users

What's in it:
Enable this module to add analytics and enjoy unrestricted functionality
Dashly team will help you to migrate your data, create campaigns and onboard your team
7 days of unlimited free trial
How users just like you have smashed their goals with Dashly
I am in the very early stages of building a new business angle. I am building a services business, with a software offering, so I use Knowledge Base for support articles for the software plus to answer service-related questions. This is going to help cut my time on support response requests.
Overall I am pretty sure that Dashly knowledge base is a great addon to my set of tools.
Bill, Biltechnologies
Stockton Fisher
I come from intercom so I'm used to their knowledge base. I absolutely see the value in having the Knowledge Base as a resource for users to learn how to use different features.
The Knowledge Base is typically the first place people will look to find answers so a well created resource is invaluable.
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