Optimize your customer support with Dashly Knowledge base

Keep all your docs, guidance, DIY tutorials, and answers to FAQ in one place. Let your customers find answers to their questions on their own and solve the typical issues on the spot.

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Optimize your customer support with Dashly Knowledge base

Knowledge base with all answers, even when your support is asleep

  • Give customers a tool to get answers 24/7, instead of waiting for the support agents’ response.
  • Don’t make your customers wait. Instead, provide the best experience on your website.
  • Improve website SEO ranking. Let knowledge base articles go through indexing and generate more traffic.
  • Cut your average problem resolution time and optimize managers’ workload.
  • Create internal knowledge base manuals to introduce new workers to your product.
  • Share help articles within the chat interface

Customize your
Knowledge base

Dashly editor is the best tool to create a flexible knowledge base without a developer:

Connect your domain name

Add your brand colors

Add your logo

Remove Dashly branding

Share help articles with your users in Dashly live chat

Our knowledge base software is compatible with another useful tool, a live chat.

Don’t waste your time writing a long, detailed instruction in chat. Quickly share an article link with your customers.

Available in both web panel and mobile app.

Send articles via Dashly mobile app

  • Agents can communicate with customers via Dashly mobile application and send knowledge base articles straight from the app on the go
  • Download Dashly mobile app and stay in touch with your customers from anywhere in the world

Download Dashly mobile app and stay in touch with your customers from anywhere in the world:

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Send articles via Dashly mobile app

Add new articles to your knowledge base in a few clicks

  • Download articles to the knowledge base immediately
  • Format content, add visuals, links
  • Check them in a preview mode
  • Choose which one to index by search engines
Create your knowledge base

Connect Google Analytics and measure the efficiency of your Knowledge base

In Dashly software, you can set up a counter and track your knowledge base statistics with it.

Improve the quality of your guides with info about their page views, scrolls, bounce rate, and more.

Learn which articles from the knowledge base are the most popular.

Find insights to update your knowledge base and improve your customers’ experience.

Connect Google Analytics and measure the efficiency of your Knowledge base

Increase your website traffic with Knowledge base articles

Improve the SEO ranking of your website. Choose which articles should go through indexing and generate more traffic.

Increase your website traffic with Knowledge Base articles

Knowledge Base for Dashly Users has a wide variety of features

В бесплатную версию базы знаний входит:

Add up to 30 articles to your knowledge base

Divide your articles into categories to ease the navigation and add search by keywords

Choose a unique domain name for your base

Edit your articles with our easy-to-use and convenient software

Check what your articles will look like in your base with our WYSWYG editor

Give access to the mobile app to your agents

Choose articles to the index for SEO improvement and enhance your search engines visibility

Enable this module to add analytics and enjoy unrestricted functionality

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FAQ

The knowledge base is like an encyclopedia that provides all essential information about your product/service: its main features, implementation guide. Usually, knowledge bases are aimed to help your website visitors find answers to typical questions without messaging tech support.