In addition to lead generation, Chatbot
provides other functions. There are the most important of them:
How does it work?
- Book meetings. Chatbot can send a Calendly link to users so that you will be able to schedule meetings without live chat agents involvement;
- Route conversations to agents. Chatbots can answer users by themselves or passes the control over chat to the relevant human agent;
- Qualify leads. Since Chatbots collect the info about website visitors and leads, they will help with the information systematization, so that it would be easier to customize sales.
- Simplify agents' work. Chatbot has a set of possible answers on users' responses and can assign the conversation to an agent if needed.
Triggered by some actions that users commit on a website, Chatbot sends relevant messages.
Here is an example of the Chatbot conversation flow: