Chatbot Glossary
Chatbot Glossary
If you are just getting started with a leadbot software or Dashly in general, you might have a problem with all those new words. We have put together a complete list of a leadbot terminology.
A study of how to produce machines with some of the qualities that...
An NLP and ML based chatbots that understand the human's intent by context.
A support or sales manager who takes over a chat when there is a need ...
A call-center metric that shows the average time a chatbot spent on each...
A software that allows a business to create and launch a chatbot with no coding skills usually.
An app that imitates a human in a text or audio conversation with users ...
A study on improving chatbot text or voice interactions to provide a more natural...
A structure of chatbot messages and possible user responses/reactions.
A chatbot feature when a human agent takes control for replying to user queries in chat from a bot.
A chatbot that guides website visitors through the pre-defined sequence of messages.
The goal customers follow when sending a question or comment in chat.
A technology that allows interaction with human voice and its recognition...
A chatbot whose primary job is to collect and preliminarily qualify leads on your website.
An algorithm to allow programs to learn automatically without human.
A program that is integrated into a messenger that is programmed to...
A branch of AI that helps computers understand, interpret, and generate...
The ability to determine human intent.
Pre-defined responses that chatbots offer to their users.
A ticket is a communication thread between customers and customer service.
A process of improving the chatbot's capability to handle user queries.
A data set that is aimed to train a machine learning algorithm.
Anything that users say or type as a request.
An application that communicates with customers using voice recognition...