The bot's ability to "understand" intent determines the success of the interaction. For a chatbot to be good at this, it must:
- Be programmed and trained using many training phrases
- Has machine learning feature to advance and improve constantly
In communication, intents can be thought of as the root verbs in the dialogue, such as "Do you have winter boots?" phrase translating to purchasing boots.
To train a chatbot, you have to create at least 10-20 training phrases.
For example, "I want sushi
" trains your agent to recognize customer expressions that are similar to that phrase, like "Get a sushi
" or "Order sushi
." Back to Glossary ➡