What Is Decision Tree?

Decision tree — a structure of chatbot messages and possible user responses/reactions.
Visually it looks like a tree with paths from the root (initial question) to leaf representing conversation scenarios with an initial inquiry as a root and possible use answers branches.

Here is a scheme of the most straightforward chatbot decision tree:
For example, «Would you like to answer some questions to get a 50% OFF?» — «Of course!» and «No». Each of these answers serves as a trigger for the series of relevant chatbot questions and possible user answers.

The more branches you create, the more personalized and helpful your chatbot will be.

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