Customer Stories

How Dashly’s Leadbot Helped Skillfactory Boost the CR to Paid by 44%

Content:

  1. About the client
  2. The task
  3. How were leads collected prior to Leadbot?
  4. What did we do?
  5. Campaign 1: Leadbot on the “Data Science from scratch” course page
  6. Campaign 2: Leadbot on the “Data Science: Advanced course” page
  7. We boosted the CR to paid by 44%, increased our CRM marketing revenue by 20%, and overall, Leadbot paid off by 2500%.

This is a story of how our Leadbot helped the digital school. It automated lead qualification and helped increase the course application count. Enjoy the read!

These were our major results:

the convesion rate increase

About the client

Skillfactory is a digital school bringing up Data and IT specialists. Skillfactory opens the door to Data Science, analytics, and programming. The school runs over 35 digital courses for those who want to get their first occupation in IT, make a career pivot, or boost their skills. 

Monthly traffic: 500k unique users

Sales channels: website, social media, sales team.

Skillfactory’s team has been using Dashly for 3 years now. We help them run pop-ups and send emails. This June, we launched a beta test of our Leadbot, and Skillfactory were the first to test it live.

The task

Automate sales team’s lead qualification routine, collect quality leads, and increase the course application count.

How were leads collected prior to Leadbot?

Users learn about the courses through ads or content (lead magnets or webinars). When they go to the course page and apply for the course, a sales rep jumps in and helps the lead choose their future course.

What did we do?

Serge, a CRM marketer from Skillfactory, added Leadbot to pages of the most popular courses:

  • Data Science from scratch;
  • Data Science: Advanced course.
“We hired Leadbot to validate local hypotheses. We chose several courses and tested engaging, nurturing, and consulting campaigns that we run for them. Engaging campaigns performed the best of all”.
Serge
CRM marketer at Skillfactory

In this story, we’ll cover the campaigns Serge launched with our Leadbot and how they influenced the conversion rate.

Campaign 1: Leadbot on the “Data Science from scratch” course page

When a future junior sees a page of the Data Science course, they are hardly sure about their future profession. That’s why it’s so important to engage them in a conversation to dispel their doubts and communicate your value. Leadbot doesn’t offer you to apply for a course out of the blue. Instead, it gradually qualifies a lead and shows it’s there to help.

Leadbot offers help in taking the education path and navigating personal career challenges. This way, a user doesn’t have to wander around the site learning about the courses. They get advice right on that same page.

Of those who saw the message on the page during a month after Leadbot’s launch:

  • 7,5% shared their emails,
  • 5,3% shared their phone numbers.
1-message
The message occurs in 29 seconds after a user goes to the “Data Science from scratch” course page

Campaign 2: Leadbot on the “Data Science: Advanced course” page

This page is designed for more skilled users who know they’re willing to work in this field. Leadbot’s job here is to make it clear that the person came to the right place to meet their goals and boost skills.

Leadbot offered the free career guide to motivate leads to share their contacts.

Of those who saw the message on the page during a month after Leadbot’s launch:

  • 22,7% shared their emails,
  • 15,5% shared their phone numbers.
2-message
3 message
Leadbot’s message immediately occurs as a user goes to the “Data Science: Advanced course” page

We boosted the CR to paid by 44%, increased our CRM marketing revenue by 20%, and overall, Leadbot paid off by 2500%.

Leadbot campaigns helped the sales team a lot. They knew answers to their questions beforehand and were able to personalize further conversation. The campaigns were designed to generate leads, so here’s what we achieved with our social media and paid search traffic:

cr before and after the leadbot implementation

We’re satisfied with the campaigns’ results so far. The best of them almost doubled the conversion rate to paid. We’re sure we can improve our performance here.

We’re planning to experiment with Leadbot; I’m sure we can run a lot of tests and get exciting results. Also, we’d like to engage Leadbot in our webinar funnels (we have several potential campaigns for various audiences), blog subscriptions, gamification, etc

Serge
CRM marketer at Skillfactory
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Elena Teplu
Author: Elena Teplu
Growth team
I write about business growth hacks
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